Recent Reviews from AutoNation Ford Mobile

Pleased with their service.Courteous and friendly.

Thanks to Maher and the financial team for going out of their way to get me the payment price I needed. Most people wouldn’t do that.

We purchased a 2016 Lincoln Navigator onThursday by Saturday the check engine light is on. We have reached out to Terry trying to make it right. We traveled all the from Florida to make this purchase… very dissatisfied right now.

We purchased a 2016 Lincoln Navigator( flawless on the inside) on Thursday the check engine light is already on by Saturday and it’s doing the same thing with the air conditioner as our 2005 Navigator. Very disappointed and we traveled all the way from Florida to make the purchase.

Great customer service! I accidentally dropped my car off a week before my actual appointment, and they were still able to work it in and get everything taken care of in a timely manner. Chris was very kind and helpful. Awesome experience overall!

doing the works program, it took 2 hrs to change oil and rotate tires. they blame the computer process take to long.

Had an appointment to change oil at 1130. They finished up around 115. Other vehicles that had not made an appointment were in front of me. Next time, I’ll drop it off in the morning and leave it. I was not planning on waiting 3 hours. Staff was very courteous.

I wish I checked here first. DO NOT GO TO THIS PLACE. I took my Explorer in for a new key and recalls. They call me and say hey we tried to pair your new key and we erased your current key it so you will need to buy a new OEM key for $175 so we can fix our mistake. I am like WHAT you erased my key then tell me I need to buy a new one before I even approved it? So they sell me a key and give me "FREE" programming. Then tell me my car is ready but now the tech noticed some concern to do with front,rear, steering, and brake lines?? but it would be additional $99 diagnostics to check everything even though they just screwed the alignment. So drove home and the alignment or something is totally off it is floating all over the road now (see update) which they did the alignment. How can you be an Authorized Ford service shop and have this bad of service. Needless to say I am getting my Explorer and taking it directly to a repair shop for investigation to have them review the mess. I will say Laura S. has communicated with me and that I appreciate that except not calling me before erasing my key then charging me for their mistake but I feel either the techs or AutoNation has trained their techs to milk their customers for more than what is needed very very shady feeling dealing with them. UPDATE 10/07/2021: I tried to drive the vehicle to repair shop and the toe-link recall they "installed" broke and I almost had an accident and had to be towed to a repair shop and now have my insurance company involved I WILL NEVER EVER SET FOOT IN THE PLACE AGAIN. I called AutoNation they said "we told you need new shocks" this has zero to do with shocks I have installed both shocks and struts this has NOTHING to do with supposedly bad shocks or strut but 100% to do with incompetence and not installing a toe link correctly that could have killed me or another driver on the road. YOU HAVE BEEN WARNED STAY AWAY.

They found the car that I wanted and got it to the dealership ASAP! Thank you so much Jim, Ron, and Ralph. I traded my Explorer for this beautiful 2021 King Ranch! You guys ROCK! Your service and attention was first class. I’m loving my new Ford Explorer King Ranch. I’m calling her Blue Thunder!

Took my f250 last month for oil change, fuel filter change and tire rotation, balance. Oil change and fuel filter fine. When I got the truck back I noticed the front tires were shaking the steering wheel at a different speed. Found they put new weights on the wheels and left the old weights on. They didn't check tires pressures as they put the 65 lbs tires in front and 60 in back and didn't readjust that either. Scheduled to have a warranty issue looked at with backup cameras before truck goes out of warranty. They scheduled next available service a week or so later. Dropped truck off Monday morning at 7:15, they asked was I waiting. I said no. They didn't call me that evening. I called them the next afternoon at 2:30 and they said they had not even looked at the truck yet. I didn't know if I needed to rent a vehicle or not and they sure were not being customer service oriented, so I went and got my truck. I expect more from a dealership.

Service was a bit on the slow side for an oil change, and I am missing caps for my valve stems on my tires.

Went out of their way to help find tire so I could continue on a trip.

Paid for a diagnostic was told it would be $2200 for a torque converter got a second opinion had a transmission specialist look at it and it was missing. Coils and spark plugs later the problem is fixed.

The only thing consistent at this service department is their inconsistency. From less than professional and knowledgeable service advisors to a staff that does not perform all services requested or even advertised. Have even had my vehicle damaged while in service department care and not made aware of. Had to find on my own next day. Always an issue when taking my vehicle to this dealership and frankly, prices have gotten utterly ridiculous for a diesel service. Will look at different manufactures or travel out of Mobile to another Ford dealership for future purchase. I do not recommend doing business with this dealership. They quote one price and when vehicle is complete the price is another, obviously more and basically hold your vehicle ransom until you pay their price.

Professional, friendly but not too pushy service.

JT was great help, that man is literally the only reason I was able to walk out of there satisfied. He was able to fill all of my request when it came to the type of vehicle & model. I definitely recommend him for future purchases myself & will be bringing any future business to him.

Service was excellent!! Very courteous and helpful. Thanks to all who waited on me especially Tyler and young man who took my info when I first got there . I needed new wiper blades and let me know they were on sale.

I had a very good review, but needed to change it I traded in a vehicle and they sent my payoff land pass the 10 days so I still owe money on my old vehicle and it’s been over 20 days And it is still not paid off even though I called and talk to them two weeks ago, so be careful if you’re trading in a vehicle that you still Paying money on.

Their service department is beyond horrible. They refuse to keep their appointment times, overcharge you for things that aren’t even needed, and do not give out loaner vehicle is it for extended service appointment even though the website says that they will. I have been forced to deal with them several times but I would rather drive two hours to Pensacola and have my car serviced there then step foot in this place again

Took me three weeks to get an appointment. Called me two days after I dropped it off and said my battery died and needed a new battery. I checked my battery at home and it read over 12.5 v. Whatever!! They replaced battery to diagnose my problem. Two weeks later and $2000, doing the same exact thing it did when I dropped it off. They don't provide shuttle service, loaner car, or uber reimbursement!!! Total nightmare dealing with dealership.

GREAT SERVICE AS ALWAYS THANK YOU

Had a great Experience at my Ford Dealer. They got me exactly what I was looking for at a good price. Paperwork was a breeze and the people I worked with on my purchase are great people very helpful.

Ashe was great. He really made my husband and I feel comfortable throughout the experience. There were times were I would get frustrated (not because of Ashe) and Ashe would be like don't worry I got this and took care of the issue we were facing. I would definitely recommend this business to friends and family, and I just might come back and buy a car from Ashe.

Do not buy a car here. We purchased a used truck. Their ad says 3 day money back guarantee. We took it back 2 days later, because they were closed on Sunday. The touch screen system was haywire, changing stations, changing screens, etc. They said our truck was not covered under the money back guarantee. DO NOT TRUST THEM! CHECK THE BBB AND YOU WILL SEE THE NUMBER OF UNANSWERED COMPLAINTS THEY HAVE!

I set an appointment for 8am to get new breaks and informed I would be waiting in the lobby until the services were completed. While being assisted the tech said that I also needed an oil change and should get the tires rotated. I agreed figuring two birds one stone. At 2pm my car still had not been serviced. When I asked for an update the tech said to give him 15 minutes to check the status. At 3pm the "update" that I was given was that my vehicle would not be serviced that day. When I asked why I was told "well i didn't know that you were sitting in here". This is not the first time that I have wasted an entire day at autonation and the only reason I kept returning was because it is where I purchased the car. I will not be returning here ever and I wouldn't recommend this place to anyone! Not only will they waste your time but they will also charge you an arm and a leg too!

Once they got the part it didn’t take long to get my car back. The only problem is that you had no loaner cars and Ford doesn’t want to cough up the entire bill which was over &5,000. Your service was great!

Don't believe their claim of a money back guarantee. They don't honor it. I tried to return a truck 2 days after purchase because it was broken and they refused.

I had the worse customer service today from the service center. I promise you they don’t care at all.I have never had such bad customer service, they had my truck for 2 days for them to do a oil change and look at brakes and nothing was done. I will never go back

If I could I would give this place 0 stars. Second time coming here for an oil change, and I won't ever be returning! First time I got an oil change here, I was waiting in the waiting area over 2 hours!!! And this was during the week, and it didn't seem that busy. When they were finally done and I got my car back, my car was a mess! Glove box was left open, no paper mats were placed down. So there was dirt all in my car! My second time/ recent experience coming here was even worse! Pulled in no one was there to greet me when I came out of my car. Fine, whatever went inside. Spoke with a guy about my oil change appointment. Also if he could check my REAR PASSENGER SIDE BACK DOOR, because the seal was loose. He said ok ill have them take a look. Mind you he didn't give me his name, so I had no idea who my "tech" was. My appointment was at 2:30!!! I HAD to call at 5:30 to see if it was done. I saw they closed at 6, and needed my car the next day. So 3 hours for a oil change! Had to rush over there before they closed. It took forever and multiple calls to even see if my car was done. So frustrating. And when I got there my tech Tyler didn't seem to care at all about my frustration. Also he admitted he looked at the wrong door!!! I pointed out and showed him which door before I dropped it off. He said I could come back to have it fixed, but he had the nerve to say "come earlier next time". This was the only time slot available dude! And it wouldn't matter anyway if I came first thing in the morning, you guys would take forever gluing my seal back on. So no thanks I'm good. Don't come here ever for any service!!!

I called looking for a specific truck. The courteous salesman on the phone told me he had it and if I was coming to look he was going to pull it for my test drive and approval. When I arrived the truck was ready and was everything as described. The salesman and the sales manager were very accommodating and easy to work with. I highly recommend AutoNation Ford of mobile

My service tech was extremely nice. However, I was unable to get through to anyone when trying to check the status of my vehicle throughout the day. On my fourth attempt when calling, I was on hold for twelve minutes and when someone finally answered, the call disconnected. I am not sure if there has been a change in management or what the deal is but the overall experience is completely different and extremely slow. When I was getting into my vehicle to leave, my seat was all of the way back and obviously adjusted to someone else's height, my radio was on a different station and the "Oil Life" was not reset after having the oil changed. Lastly, out of every employee that I saw while dropping off my vehicle and when picking it up, there was only one wearing a face mask and to me, that is absurd.

Try them first, I did . Had to bring back second time for the same problem with P1551 engine code. Although the problem was fix the second time not sure what all the charges were for the first time.

My experience was great and wonderful Mitchell helped me and all the other men there did to. I had a trade in and I was just really needing to move up to more reliable vehicle and they helped me out so much. I will definitely recommend AutoNation Ford to all my friends. Thanks again!

Great staff made me they made me feel vey at home, Zach worked with me on getting my car great dude very professional, and great to chat with, and in the financing department Mr. Nelson will fight to get you a better apr for your car. Overall great experience.

I will never spend a red cent here again. They had my car there for a month while I was working out of town to fix an issue that they were supposed to have already fixed. I called every week to check on it and all I got was the run-around. Even service manager did not seem to care about my business. What is the point of an appointment if it's going to take a month before even looking at the vehicle, especially for an issue that you were supposed to have already fixed. I am extremely dissatisfied. This was their third and final chance with me as a customer.

Andre was awesome. He was so professional and intuitive. He knew exactly what we were looking for. We will be back for future purchases. Ask for Andre!

Great service. Very friendly, fast service.

The service was great. Chris the person you need to see.

The first time I have ever been car shopping and felt like the Dealership and salesman were not against me I felt these men and women did everything they could to help make my experience a good one and I am so happy with purchase

Sales staff was very helpful with helping me select and purchase my new truck. I highly recommend giving them a shot with your next vehicle.

Service was excellent! Kevin took excellent care of us. Highly recommend AutoNation if you are in the market for a new vehicle.

In and out no problem 😊

Have been in for service twice recently. I was treated well and job done right.

We shad a wonderful experience buying our truck. Will definitely be using again in the future.

Ron, the sales consultant, was not only a phenomenal salesperson but a genuinely helpful guy. Went out of his way to make things happen and showed true empathy when my circumstances prevented me from closing the sale. Grateful for all of his help and will direct anyone I can to him in the future.

Absolutely Amazing!! I had the best experience ever, no long wait ( if you prepare in advance with your own paperwork), and when I arrived after work, they had my car ready and paperwork started…👍💥🙌

I had a great experience. Ron Childs made sure I got the truck I was after. He took care of everything quickly and with a friendly smile! I would not hesitate to shop with him again. Everyone at the dealership was great.

I want buy another truck truck from them

I posted my issues on google

My experience was awful, I made an appointment two weeks in advance to have my vehicle serviced for an oil change and a recall. When I arrived there I was asked if I was waiting or dropping off, I chose to drop off. After several hours of waiting, I called and was told it would be the next day around noon before I could pick up, however the next morning at 7:37 I received a text informing me that I could pick up. Mind you they open at 7:30. The service person had the worst attitude and as a matter of fact I will be contacting the corporate office!

Best buying experience ever. I'm temporarily in a wheelchair and my salesman, Ron Childs, brought out two vehicles for me to choose from. The manager, Thomas Bethea, made a minor adjustment to the price of the vehicle I decided on so I could pay cash. Just wonderful people to deal with on all levels. I highly recommend AutoNation.

I went on a test drive and brought up some concerns we noticed during the test drive to my salesperson and his manager. That is where the trust and confidence in the vehicle and dealership began to erode. I voiced my concerns about what we found on the test drive but the answers I received only strengthened my doubts and eroded my trust and confidence in the car further. I understand that older cars collect crud around parts of the engine, but my concern was that there was a burning smell that I associated with ongoing leakage. There was also the issue of the extremely loose shifter. The manager was kind enough to offer dismissive comments such as "it's a used car" and "old cars seep oil.” The comments combined with his inability to confirm that the inspection did not find oil leaks and his attitude made it seem that he really didn't care about the condition of the car that was being sold. The manager said that the car was checked for leaks without committing to whether the leaks were addressed or not and my salesperson repeatedly stated that all safety related items were checked. So feeling a bit uncertain, I asked to see the inspection report for the vehicle just so I could put my own mind at ease by seeing that items were indeed inspected. It seemed to me that they had to create an inspection report. Salesperson went out to the car multiple times and even had the mechanic go out to look at the car at one point. Salesperson said they needed the tire sizes to complete the report but when the inspection sheet was finally brought out to me approximately 20-30 minutes later the form didn't even have the tire sizes anywhere on it. The inspection sheet also stated the power steering pump had a leak which is probably why the manager wouldn't say if there were any leaks or not and the sheet made no mention of the extremely loose shifter although the salesperson said the mechanic noted it during the inspection. My impressions of this dealership are that: 1. Inspections are not thorough nor standardized. The inspection sheet did not have a minimum inspection item checklist that I have seen at other dealerships that have an actual quality management system in place. 2. Items found on inspection are not corrected or investigated prior to selling. The inspection found a power steering pump leak and missing windshield washer nozzles but none of these items were addressed prior to trying to sell the car. 3. Detailing services at the dealership are a joke. There was dried soap on the exterior and there was still dirt on the carpet inside the car. 4. There was no effort at transparency. When I asked for an itemized list of charges such as the documentation fee, I was told that the fee was the fee and there was nothing that can be done about it. It screams shady business practices when someone gives that sort of explanation for charges that a customer "MUST" pay for in my opinion. From what I have seen a documentation fee can be waived and I was told by numerous people that work at dealerships that $75 is a reasonable amount. Their $749 documentation fee without an explanation is hard for me to accept since I have had other dealerships waive the fee altogether.

I contacted them regarding a vehicle I was interested in on Wednesday afternoon. We received 8 emails and four phone calls by Saturday morning when we went in and bought the vehicle. Now I have questions regarding the service contract we purchased. My husband and I have called them and left messages four times, and I have reached out to them twice on instant messager through their Facebook page. NO ONE will return my calls or answer my questions. THUMBS DOWN for their customer service. I guess once you sign on the dotted line they are done with you...

Length of time waiting for car to be serviced? Not bad. Paying $83 to have a nail hole in a tire repaired and new windshield wipers installed? ABSOLUTELY RIDICULOUS!! And that is why, my friends, we do not get our cars serviced at the dealership!!

I always go here. The technicians are great and a while ago I had a recall on a door that mullinax ford messed up and auto nation fixed their mess up. I go to AutoNation for everything now. Knowledgeable technicians, they actually are honest and do work hard. While I'll never buy another Ford again, the service department here is outstanding.

I had “The Works” oil, filter change and tire rotation service done. Service was done quickly and I enjoyed working with my service advisor Michele. She is always friendly and professional.

Great service with a smile even during these trying times. Thank you

Great Experience.

Service with a smile even during these trying times. Thank you!

We had a wonderful experience with your team at Auto Nation. They were extremely friendly and helped me figure out a couple of missed details about my order. Highly recommend Going and seeing them!

Ron was the salesman we were blessed with. He truly went above and beyond to make the buying process comfortable and simple. Phenomenal salesman who’s part of a team that is a well oiled machine. Excellent customer service!

I would not recommend this dealer to anyone. I bought a used vehicle with a 90 day 4,000 mile warranty. Tried to have issues fixed before warranty expired but they couldn't get me in for service. When I finally got in for service, my warranty had expired and they wouldn't fix the issues. Even though they were aware of the issues well before my warranty ran out.

I would not recommend this dealer to anyone. I bought a used vehicle with a 90 day 4,000 mile warranty. Tried to have issues fixed before warranty expired but they couldn't get me in for service. When I finally got in for service, my warranty had expired and they wouldn't fix the issues. Even though they were aware of the issues well before my warranty ran out.

My July 22,2021 service with Jenny L. was a wonderful experience! her customer service was excellent, she made sure I got what I needed in a timely manner.

I’m very happy with my purchase

Friendly staff! No pressure and all went out of their way to assure we had a great car buying experience.

My husband purchased a truck on 7/13. He took it to the service department on 7/19. It's 8/2 and we still have not gotten a call about the truck. When you call the service department, you're in hold forever. I'm wondering how many people working here would be able to go 2-3 weeks without their vehicle.

Jennie is very helpful in getting my car done. Their work is good and often done in timely manner. Thank you!

It was a pleasure to work with the staff at AutoNation Ford. As soon as you get our of your car, there is always a friendly face there to greet you. My Salesperson Walter was amazing as were the Sales Managers and the Finance team. They made buying a smooth process!

It was a pleasure to work with the staff at AutoNation Ford. As soon as you get our of your car, there is always a friendly face there to greet you. My Salesperson Walter was amazing as were the Sales Managers and the Finance team. They made buying a smooth process!

JT/Jaron excellent. He went above and beyond to make sure I was taken care of.

Honest ppl

Always fast to get us in, very thorough, family atmosphere. Haven't had a complaint since day one. They will always have our business.

1 oil change resulted in 40 plus emails and texts!!!!! Getting way out of control!

Took my truck in for a oil chance and tire rotate my service manager (Chris) was polite and friendly. got me in and out in a short time. Thanks chris for the great work.

Won't go into details at this time as they still have my vehicle after WEEKS for the 4th time in a year for the same issue. But whatever you do DO NOT BUY OR GET YOUR CAR SERVICED HERE! The purchase is smooth ... but search elsewhere for service of any kind... CUSTOMER BEWARE!!!

Neshelle always takes care of any of my service needs, thank you for the fantastic service

Sorry guys, the worst certified car buying experience ever, gift for wife. Short test drive had pause with brakes, dealer inspected and approved, rubbing @ 150mi. now shakes. No reslove from dealer, should of returned it. As we pay to get the car fixed we can use it.

With My service representative Customers are always put first!

Need to better improve service. on 3 different occasions I got schedule for appointment for a recall repair and each time I arrived I was told they don't have the part to perform repair. Auto nation need to do a better job of calling the customer before hand to inform them that they don't have the recall part available instead of wasting customers time. Another instance of bad service was I dropped my car off for an oil change and tire rotation and never received a call back stating that my car was ready for pick up. Auto nation kept my car the whole day and the next day I had to call to check to see if my car was ready for pickup, which it was. Service and communication is just horrible.

Everyone is wonderdul. MICHELLE IS AWESOME. I always have a great experience. She always goes above and beyond to help someone.

Jennifer in the service department is the best around. Only trust her with my truck's maintenance and repairs. Looks after the best interest of the customer and their vehicles!

Autos Nation Ford on the service Rd. in Mobile. Al. is at the top among car dealers in my book. They provide fast efficient service by people who care for their customers. Mr. Tyler Rush is my personal representative when I need service. He pays attention to my request and personally oversees the work as it is being performed. Their charges are reasonable and guaranteed to meet their customers expectation. I had not been a Ford man until I bought my 2013 Fusion from Auto Nation, and now I am sold on Ford, and service after the sale has always been performed to my schedule and satisfaction.

It took almost four hours for an oil change and tire rotation. I also received NO information from the multi-point inspection that was included. I’m fearful that it was not even completed.

I bought my daughter a used Ford Escape from Auto Nation. 4 months later I replaced the transmission for $3,500. About 2months after that it went into Limp mode. She stopped by a mechanic and he pulled the codes and said it needed a Software update and the dealership would have the software. Made an appointment to get update on a Tuesday at 11:00am with AutoNation Ford and was told it would take a couple hours and cost around $150. Dropped it off and was told they would have to do their own diagnostic on it because their diagnostic machine would do a more thorough diagnostic.They didn’t even look at it for 2days and I was finally told on Thursday that a hose and sensor needed to be replaced. I approved it around 1:00pm and it was ready by 4pm and it cost $918. A couple weeks go by and I find out my daughter has been having to add coolant every couple of days, so we take it back to AutoNation Ford and tell them it’s not fixed. 2days later they call and tell me another hose is leaking and it’s been leaking for a while. They tried to charge me another $480 to replace this hose, I complained that if it’s been leaking for a while it should have been caught the first time, and I still ended up Paying another $368 to get it fixed. My daughter picked up the car and on her way home it started over heating, so she pulled over to checked and there was no coolant in the reservoir. It has never leaked that much, she has only had to add some every few days, it was never empty. We added some coolant on the side of the road and she was able to make it home. We checked coolant level the next morning and it was fine, so we took it back to AutoNation Ford and told them what happened. They looked at it again and I was told that it had a blown head gasket and for $6,000 they could get me a new engine. I told them if it did have a blown head gasket it was because they did not add coolant before we picked it up and their response was that it was probably blown the entire time. I told them to put it back together, I didn’t want it fixed.My daughter picked up the car and drove 1/2 mile to where she works and I told her to check coolant level and it was completely empty again. We added coolant and she was able to drive it home. I contacted the service Manager and he was unwilling to help with the problem, other than to say if I payed $6,000 for an engine they would install it for free. I told him they caused this problem by not adding coolant because it has never leaked that much and if it did leak it would have had a trail of fluid from the dealership to my daughter’s work a half mile away. They were unwilling to do anything to help. I have never written a bad review or given a company a bad rating until now. I am considering filing a complaint with the BBB, to see if there can be some sort of resolution. My daughter has been driving the car now for about a month or two since we took it to AutoNation Ford and has yet to have the reservoir go empty. I’m not sure what their game is, if their mechanics are so incompetent that they don’t inspect vehicles before they release them and management lies to cover it up, or if they purposely tried to damage my vehicle to get me to spend more money.

Ron Childs was my salesperson and he is a great guy to deal with. Friendly, courteous, and professional. He knows the product he is selling. Many salespeople don’t know the product but Ron does and he explains it very methodically and plainly. The general manager at Autonation is also friendly and helpful. They actually speak to you when you go in. When you go to this dealership I noticed that all of the people working up front are courteous and helpful. Big plus. Overall this was a good buying experience.

I took my car in for a recall on door latches. I had a appointment for Friday June 25 at 7:30 a.m. I had it there at appointed time and date. Chris was my Service advisor. I get at text from Chris at 3:43 p.m. that they did not get my vehicle in today. But he said he will do his best to get it in Saturday. Did not hear from him again until I text Monday morning and ask for a loaner since they had still not gotten to my car. He informed me that this recall does not cover a rental. He then says if I like he can reschedule for the repair and I can come pick up my car. I then ask if they have the parts and if they are short handed. He responded that they do have the parts for my repair and yes they are short handed. But then he said we have a lot of vehicle in for repair because no one can find new ones to buy. He said they have been running 3-4 days behind for appointments, unfortunately. I ask what his best guess of when they can get my car ready. Chris said most likely be the end of day tomorrow (Tuesday) or Wednesday morning. Tuesday after noon I text at 5 p.m. and ask for update. He said not yet but it is close to the top of stack. Wednesday morning I called AutoNation and ask to speak to a manager. I was connected to a manger and filled him in on what was going on. He took information and said he would check and get back with me. He called back about 30 - 45 minutes later and said they only had certain technicians that could do the door latches. Also if some clamp breaks while doing the job they would have to order them. He said I’m not saying it will happen but it could. He said he would try and make sure they would get to it. Amazingly I get a text from Chris at 3:45 p.m. Wednesday that it is ready. Forgot to mention that I had asked them to adjust my low beams headlights. When I picked car up I ask if they had adjusted my lights. Chris said that the technician said the lights could not be adjusted. Well I know this is not true. So to AutoNation I would say how many people can do without a car for 6 days? Don’t over schedule your appointments. If you knew you did not want to work on recall just call and reschedule. When I used Chris Myers Pontiac on my recall for air bags (twice) they gave me a car and also it was done in one day.

Service advisor Chris is the best!

Lester at AutoNation Ford went above and beyond for me. My car started making a noise coming from the tire. I took the car in and of course didn't have an appointment they told me that I would have to bring it back and make appointment. I explained to the service women that my spouse was out of town and I was scared to drive it. Lester overheard me and ask me to give him my keys. He drove it and had a tech look at it and explained to me it was nothing that would cause me to be unsafe. To bring it back on Monday and they would fix it. That right there is GREAT customer service!!!

Service was great in and out

Lester took great care of me in the service department. Great flawless experience!

Very disappointed with Ford Autonation Service center!! I had a scheduled appointment for my 2017 mustang only to be told that I had to drop my car off and wait a week before they can look at it because they were so busy. I took off work just for them to tell me that and also given a diagnosis that the problem is my window so how is that when no one looked at my car all within the 3 mins that I was there. I was advised to take it to a glass shop because that is what they were going to do was send it off. Thanks for wasting my time but not my money I will not be recommending.

My experience with AutoNation Ford was awesome! The team made me feel right at home, and next thing you know I purchased a car! While spending hours being indecisive lol Terry Cleveland and Gabbi Frost were extremely informative and very VERY patient with me, as well as, Jaron Thomas who did not mind answering any and all of my questions and concerns, helping me happily make a selection at a great rate. These guys understood how important finding the right vehicle was for this first time buyer, instead of just trying to make a sale. You guys are the Best!

Difficult times for parts and such, but Chris did a great job

The service was great and the staff more than friendly, but a simple six-month check-up took 3.5 hours.

Very friendly environment, salesmen were very determined to make sure I got in the car I wanted!

I made an appointment to drop off my car on a Friday morning. After this is the 4th time of me taking my car since October 2020. I just took my car to them in March and they were supposed to do my engine light and a oil change. So I took it back for the same thing engine light on and oil change light on again. So Monday rolls around and I haven’t heard anything about my car. So I decide to call and he tells me that they haven’t even looked at my car yet. So I’m thinking why not just call and give me a customer service call and just let me know you haven’t gotten to my car yet… nope no phone call at all. So then 2 days passed by and I still haven’t heard anything so I call again and I can’t get a real solution to what’s wrong with my car they tell me they need to look at it again. So then Saturday rolls around still nothing so I just go there and tell them I would like to get my car. When I get there he tells me they’ve had people waiting on their cars for the weeks now and I politely told him that that’s none of my business the least he could’ve done was let me know what was going on but I haven’t received one phone call and they had my car for over a week. Then they lost my car keys. So I do not recommend anyone to go here. This is the worst customer service I’ve ever had.

The staff is absolutely wonderful and shoutout to Laura in service center She is an absolute sweetheart!!!! My car blew its motor on its way from Mississippi to Va beach and they have gone above and beyond to help me with my kids and dog.

These guys are the best. No pushing No sticking it to you with fees. I'll be coming back next year to buy my wife's new car

I came in to have my 2015 Ford Taurus serviced and my experience was excellent. The staff is well knowledgeable, friendly, and respectful.

Very polite and courteous

This is my second review of this outstanding dealership. For my son’s 21st birthday he really wanted a new truck and the buying process was easy and pressure free. I wanna shout out to Will V, Ralph in finance and Willie G for making our experience truly enjoyable. I will continue to bring my business to AutoNation Ford and recommend them to friends and family

Michelle Bradford was my service rep and she was excellent. She worked very hard to keep me informed about the repair process (it took about a week for my 18 year old truck to be repaired) and to ensure that I was satisfied with the work. I recommend her and AutoNation Ford Mobile very highly.

Always friendly and professional.

I made an appointment for June 9th 2021 I called three months ahead. Appointment was set for 7:15 I arrived at 6:49, I was 5th in line. I called for status of my vehicle, I was told they did get to it, this was about 1PM or 2PM. So, I did not hear anything else that day On the next day I called about 10am, I was told my car had not been assigned a mechanic . So I picked up after waiting 3months and 2 days.

Ronald (and Gabbi who asked to helped us when he was out) were both wonderful--such a pleasure to work with and made the entire process seamless! They communicated about everything, texting/calling with pics and updates. They were also so gracious and kind, and incredibly thorough. As soon as I called Ron about the car we were interested in, I knew that he would be so great to work with--and that couldn't have been more true. I was really impressed by him (and his customer service and thoroughness) and would highly recommend him (and Gabbi). Great experience!

I originally bought my Fusion from Autonation. I continue to have it serviced there with Michelle. She is honest l, caring and dependable!

Every employee went out of their way or basically dropped what they were doing to help a traveler in need without any notice. Thank you AutoNation team.

Our van broke down in Mobile on a family vacation driving back to Texas. Having 5 kids, my wife, and our only vehicle out of commission in an unfamiliar city is pretty overwhelming. Jennifer made the entire ordeal painless. She went out of her way to make sure we were taken care of and understood next steps. I am thankful to have found Autonation Mobile and Jennifer. If my car ever breaks down in Mobile again. I know where I am taking it!

I contacted AutoNation and was blessed with my salesman, Ronald who was courteous, professional and knowledgeable! He took the time to send me individual pics of the car and answered all my questions! The quality of service I received from Ronald and Ralph was impeccable!!! Thank you AutoNation! My Lexus is All that and Some!!!

Excellent customer service was provided with a friendly atmosphere.

Posting for a friend. So I bought a 2020 f350 from Autonation Ford it was brand new had 5 miles on it from day one it has been horrible service the upper management sucks and lies 1 out of the 9 problems I have had with them is after putting 5,000 miles on my truck the tires start cupping so me acting as the uneducated customer and youngster they think I am they tell me that it’s normal and that it will straighten out to keep driving it well 13,000 miles into it I take it back now my tires have steel cords showing just on the front two back 4 look brand new still Chris in service tries to sell me a new set of tires after he told me to keep driving it that it would straighten itself out now out of all the trucks I have had when the tires start to cup there is an issue tire rods out of alignment bad ball joints tires just don’t cup there is always a reason behind that so I just said the heck with it and bought a new set problem number two I was supposed to get spay in Bed liner power running boards weather tech floor mats and ended up with weather tech floor mats and Berliner after they didn’t want to even hold up to that I had to beg to get them to fulfill there promise and they got over spray all over my truck and the general manger looked at me and said you didn’t look at the truck before you bought it note keep in mind they didn’t put bed liner in it until after two weeks of me owning the truck problem number three I woke up at 5am on a Monday morning cranked my truck went to work got to work and my truck wouldn’t shut off at lunch time I went to the dealership told them they laughed in my face told me they didn’t have any diesel mechanics on staff they could get my truck shut off but they couldn’t get it restarted and stated that it would be 4 weeks at the minimum to two months before they would even be able to look at it and then I said okay I can’t be without my truck that long so I will just leave here with you for about an our went with my wife to do an errand and called them to tell them I was otw back and they magically had it fixed problem number 4 I have a recall on my transmission they tell me it will be 4 weeks before they can look at it they have to many transmission jobs going on I can’t be without my truck that long just for them to be able to look at it and then keep it longer once they figure out what they need so I’m still driving it around like this so problem number 5 now my ac isn’t working they tell me the same thing that they told me about the transmission that they have to many ac jobs going on so I have not been able to get any help from Autonation Ford of mobile they are really on my trash list I will never buy another thing from them and I have three friends also that’s has purchased new vechiles from them within the past two years and is not happy with them either I have two companies as my own I’m not someone to go around bashing somebody’s business on social media but maybe this will get me some help and when they make things right I will take this down until then it will be on there Facebook page

May have recall issues related to steering but so backed up, can?t get to truck for week or so. Just very backed up. By computer or phone, Can?t get any good info. Service people were very nice and professional and provided truthful information on service times.

Want to thank AutoNation for all the work they have done on my truck and if they see or find something else they ask you about it first . I want to thanks Laura in Service, she had lot of information and was really helpful while my truck was there .

Jenny Ludhoim did an outstanding job, got me in and took great care of me. Stop in and see Jenny.

Chris and the entire service team are awesome - they have taken care of me and my car over the past 5 years, and they always do a thorough and excellent job!

They didn't have my appointment on their books, although I showed them my text verification. They still worked me in and actually got it done much earlier than they said they could. Just a oil change and checkup, but still worked out well.

Chris Adams great service rep. Keeps you posted on what’s going on.

We had such a great experience and highly recommend. JT is the best salesman we have ever had. He wasn’t pushy at all. He was so patient, helpful and he actually cared to find our daughter the perfect car. We left early this morning to drive to TX to pick it up and he texted us to say safe travels! Above and beyond! Thank you JT and Adam in finance was great too! Great experience!!

JT is awesome! He promised me I would be in a car by Saturday not only did that happen he got me the perfect car! He is very funny and honest. He made my first experience at a dealership wonderful!

Chris and the entire service team are awesome - they have taken care of me and my car over the past 5 years, and they always do a thorough and excellent job!

Moe, Ralph, and Walter were great at helping me through my first time buying a vehicle. They made my experience smooth and comfortable. All three of them were willing to do whatever it took to get me the car I needed. Thanks guys!

Michelle is so incredibly helpful and professional!

Bought a used vehicle from here. Had a great sellsman JT. He made the buying experience quick and easy!

Good servces

I had a great experience from start to finish. The staff was very accommodating throughout the entire purchasing process. Mr. Jim Doucette goes above and beyond, and was a pleasure to work with!

Bought our F150 Super Crew Feb.2020, got a great deal and excellent customer service, been back a couple of times for service check up, and we drive close to 50 miles to get to Auto Nation Ford in Mobile, AL because of there great service and treatment of there customers. They really care about you! We love our F 150 highly recommend if shopping for new vehicle it?s worth the drive and time.

AutoNation Ford of Mobile has performed a lot of work on my vehicle over the years and they have always done a great job. They don't try to sell you anything you don't need, but recommend repairs when they are needed. If they need to replace or repair something, they will call you first and explain why they recommend it. And every invoice/receipt lists all the work they did along with all costs, which makes the process much more transparent.

My daughter and I had a great experience at Autonation Ford. A Professional and very kind team of employees assisted us with all our questions and concerns while purchasing her new car. They were also very patient. Thank you Autonation Ford, we will be back:)

Ashe was a great salesman to work with. I purchased a 2005 Ford F-250, and he and the rest of the team at AutoNation made it a great first experience.

Mr Willie is a very great salesman to work with. Everyone we encountered was very friendly. Mr Jimmy the sales manager is amazing.

Ashe was a great salesman to work with. I purchased a 2005 Ford F-250, and he and the rest of the team made it a great first experience

The worst customer service experience I've ever had with a Ford dealer

Service center is terrible. They tell lies

STAY AWAY FROM THIS DEALERSHIP! Completely dishonest crooks, warranty is an absolute joke, service even worse! DO NOT BUY FROM THIS LOT YOU DONT NEED A CAR IF YOU ARE DESPERATE ENOUGH TO BUY FROM HERE

I was in a jam and the were book up!! The other Ford Dealership was booked too! But Jenny at Autonation worked me and took good care of me!!! Thank you Jenny!!!!!! And Autonation Ford!!!

They will sale you a Vechicle knowing it has problems, if you buy a truck/car make sure you take it somewhere and get it fix, & there extended warranty ain’t worth the price

Zero stars. What a bunch of crooks and liars. They will send you price on a trade and then not honor it. They will send you a price on a new vehicle and then not honor it. Sales manager James won't even have the decency to call you back. I have texts and emails to prove it if they wish to deny it. I wouldnt by an oil filter from these clowns.

Very professional staff and the service was great, quick and efficient.

Lester was a very patient person as he dealt with my repair. He was understanding and tried his best to resolve any issues that arose. I feel comfortable taking my vehicle to him.

Didn't take as long as I thought it would have. They kept me informed throughout the whole process. Laura was great!

Had some work performed on my 2018 Silverado at first it was a bad experience. 3 weeks to get me my truck back. And then had to return it because the work was missed diagnosed but had a much better experience the second time after they diagnosed the correct problem. Thanks

Come on down if you need it we got it.

Best auto buying experience I?ve ever had. Sales group was very knowledgeable, and I was not pressured.

Chris and the mechanics generate confidence in their abilities to do it right the first time

Marcus the salesman was great. He was polite a gentlemen.

Do not do business with this place. My experience with ford around the country is mostly positive. This location has extremely poor customer service. They fail to act in a timely manner fail to return phone calls and sometimes will hang up on you. Take your business to a dealership that will respect you as a potential customer.

I was a little disappointed that it took longer than I was told to have my car ready. I was surprised to hear that I was lossing oil, when my oil change was last done at your place of business and I had to call before I knew anything about my car. I go by what you say as far as oil changes are concerned, but I am a little concerned about trust now.

Scheduled service; oil change, lube and tire rotation. Appointment at 9:30 am. I arrived at 9:24, service completed at 11:58. Explanation was that their was only one lube tech and the he/she had to come to the service desk to check if we had a service plan. Total BS.

From the moment I pull into the facility, the staff is helpful and courteous. I would not take my car anywhere else!

I absolutely love visiting AutoNation! The environment is always friendly and the service is always accurate!

simply great

Currently I am not a happy customer with FORD Manufacturing. Reason being is that its come to my attention my particular truck model 2018 FORD F150 King Ranch has a manufacturing defect with the installed v8 5.0L engine. "Excessive Oil Consumption." It has 4 TSB's on it, and needs a engine replacement. NOT HAPPY AT ALL WITH FORD.!!

Currently I am not a happy customer with FORD Manufacturing. Reason being is that its come to my attention my particular truck model 2018 FORD F150 King Ranch has a manufacturing defect with the installed v8 5.0L engine. "Excessive Oil Consumption." It has 4 TSB's on it, and needs a engine replacement. NOT HAPPY AT ALL WITH FORD.!!

Jaron/JT was awesome! Got us in and took care of us! I highly recommend him as your sales man! Made us feel comfortable in every decision making of the purchasing process. Thank you JT for helping us. Hope to see you again for next vehicle purchase!

I highly recommend Mr.Terry he made my experience as easy as possible and helped get me in my dream car! With little to no money down and still a great monthly payment! Go see Terry Peterson !!

Don’t go here. They are full of bs 😡 They will sell you a car and won’t make sure it’s straight before you leave the lot. I had to bring my car in for an oil change only a week after purchasing it from them. Their service department told me 30 minutes to change one tire and took over 3 hours. Don’t go here!

Very friendly employees and very timely repair time

This was a fast and great visit. Lester gets an A+. He made sure that I was satisfied before I left.

We bought an suv from this place May 11. They spent all day looking it over and told us it was good to go. So we drove it home an hour away and the next day started smelling burning. Took it right back and they STILL have it 3 weeks later with no answer to what the problem is. Trying to get in touch with someone to get answers is impossible. This car should never have been sold and allowed to be driven off the lot. Will never do service here again!

Auto Nation is great!!!!! Fixed my 2020 Explorer less than an hour!

Dropped my car off for the first time for scheduled service, and Laura was amazing! She walked me thru the process, made sure to go over any potential issues and concerns I might have, and took care of my baby and brought her back to me all shiny-clean and putting like a kitten. Love this place!!

May 3rd I took my Mercury to Autonation for safety recall told it would take all day. I was not offered a ride or loaner to get home. They had car for weeks always saying waiting on parts. My recall letter stated parts were available. I decided to pick my car up on 27th. My car keys after being found were missing two keys no there were not in cup holder. Michele said looks like no one worked on your car. Mystery solved they did not want to work on my car. I will be taking it elsewhere for recall.

Got a Ford Flex!

The person I dealt with was named Julie. I have Social anxiety issues at times which makes dealing with major necessities such as a vehicle purchase a nightmare for me. She made the entire process easy and comfortable for me and went above and beyond to insure I got the car that suited my needs and that I am extremely Happy With.

If you bought a car or truck at this dealership you will be treated better than someone who did not, I know because I took my Mercury in for a safety recall on May 3. I was told by Jennifer it would take all day was not offered a ride or loaner car to get home. I did not hear a word until 2 days later when I text Jennifer said parts were on order. I am thinking a week at least and nothing but same words waiting on parts. I decided to get my car on 27th and they could not find the keys at first. When I spoke to Michelle said looks like no one worked on car. Mystery solved not sure I was told correct information or they just did not want to work on my car. I know they are a busy place every rack in service dept. had a car up in the air. Customer service is not for anyone who did not buy their car here I am still waiting for two keys which they lost that was on my key chain.

Got my truck back with grease an oil stains on hood an bumper....found absorbing pads in the bed of my truck...scuff marks on my number do to being stepped on

Mr. Lester Calhoun was extremely courteous and saw the service was done on time and I would highly recommend service.

Brought my 2016 Ford Explorer in for a recall on the luggage rack covers. Was inspected in less than 2 min. Was then told would have to return to have rails repaired not replaced??? My luggage rack cover on the drivers side has came off and almost hit a vehicle behind us and was damaged and scratched . When I brought that to their attention was told more than likely the same rail covers will be used and an apoxy will be used for repairs???Not sure what I will do at this point. I would like to be made whole due to it being a obvious defect but like everything else looks like it comes down to the bottom dollar. Very disappointed.

Ford Auto Nation always provides quality services!

This is the second time we have taken the vehicle in for a recall. This is the second time the part was not available.

The guys at AutoNation Ford in Mobile have gone above and beyond with my new vehicle purchase. I primarily worked with Walter and Jim and they were excellent! Very personable and helped me get the exact vehicle I was looking for. I would definitely recommend these guys!

Great job!

The entire staff for sales to finance to services were extremely easy to work with. I would highly recommend anyone in the market for a new or used Ford to shop AutoNation.

I have a fully warrantied F-150 and was left with no vehicle for 3 days no loaner! no updates! no progress! I was 1,000+ miles from home just about 15 hours & my air conditioning went out. As soon as my family (5 ppl total including one under 2) made it to our destination I found the local Ford dealer (this location ) and figured I would be helped and at least given a loner to get around while away from home well I was incorrect. I made it to the dealership by the open on Monday morning explained my issue and was promised that they would look at it and call me with updates by close on Monday no update so I headed up there Tuesday afternoon and found my car sitting in the same place no update available went on and spoke with someone and was told they would call me with an update that evening no surprise no call I wasn't contacted till Wednesday after 5 and told it was just a computer update and I could come to pick it up. Needless to say, this was the worse experience and limited my whole trip I should have at least been offered a loaner and if nothing was knowingly available they could have at least offered updates unprovoked

Very easy to work with and great overall buying experience. Would highly recommend anyone in the market for a vehicle to give AutoNation a look.

I recommend working with Ronald Child. He is very knowledgeable about what he does.

Laura was fabulous! Helped get my vehicle in and services much faster than the estimated time. Definitely recommend! She made follow up calls and kept be updated through the whole process.

Everyone at AutoNation Ford gives 100% making your experience the best it can be.

Laura helped me with an emergency situation with my vehicle, she got me in and out very quickly, I can?t thank her enough

I t is always a pleasure to visit this car service. They provide the best serve for your car with friendly people to help and guide you through what, is needed form your car. I am a long time returnee and would not trust anyone else with my car but them. I bought my second car from this company and feel that I am in the position to say that they are the best, in the county. Go now tom buy your next car.

Mo was great to work with I really love our truck

Chris is the best service rep. I have ever had the pleasure of using.

Had a great experience. Mr. Terry took care of me as quickly as possible. He and Ralph got me out with in a 2 hr window as I was in a hurry that day. Glad a took a chance and stopped by.

Fast and easy experience with Zachary Herrera. Thank you so much for my new car.

From online reservation, multiple reminders, and efficient device as promised in clean friendly facility this was a rare no hassle experience at a dealer repair shop

Gabbi and Frank helped make our experience great. We appreciate their due diligence! If you need a great vehicle go see Gabbi and she will send you to Frank to finish the paperwork making things as easy as possible. Thank you both!

I purchased a 2016 Malibu had some minor problems they are fixing everything for me to keep me happy. Am super excited to be a car owner and the. Salesman and manger is the bomb they great and very helpful they provide great customer service. I will definitely recommend my family and friends here

Mechanic must have had grease on his shoes, grease all over plastic strip just inside driver door. MESS

Great Experience. Jerry was my service advisor and she did an awesome job scheduling my car. I had to have a few repairs and she was great at letting me know what I needed.

So far I am thoroughly enjoy my car!

Our salesman, Harvey was great and the dealer offered us a fair deal on our trade in. Derek in finance was great

Great service and sales and facilities!!!!!!!!!!!!!!!!!!

This is a great group of people noting but professional, from the minute I arrived through out the purchase experience. I have been looking for a new dealership to do business with and I have found it. I usually trade vehicles about every 3 years this was the easiest buying experience I have ever had. I will be returning in the future. Ask For JT great salesman.

My husband and I had the best experience with Auto-nation Ford. Gabbi was referred to us by a family friend and I can not say enough about how smooth/easy the car buying process was with her! Ralph in financing also made the process smooth and easy! We had a few hiccups but nothing that caused any delays with getting our new vehicle. If I could give them 10 stars I would. I will recommend them 100% and I know I where I will go for any future vehicle purchases. Thank you Gabbi and Ralph you guys are AWESOME!!!!!

Friendly courteous staff .I arrived 15 minutes ahead of appointment for oil change . Done in less than 30 minutes. Everyone wearing mask and very helpful

Took longer than they said it would. But that's understandable. What was more worrying was that none of the employees were wearing masks. Covid-19 cases are going up in Alabama and I'm in a high-risk group. I was wearing a mask in case I am contagious. It would be a nice courtesy if the employees respected their customer's health as well. Went in a second time to check a free airbag replacement warranty. Came out $2300 poorer. What they said would take a day ended up being a hostage situation on my car for a week. STILL don't have my airbag replaced. Find another place if you can.

Always very helpful and courteous

Everyone was happy and the service was great. Every vehicle was in order of the services preformed in my eye site

Polite, friendly and knowledgeable.

AutoNation Ford Mobile is outstanding weather your are purchasing, trading or getting service.

Ronald was the best! Thank you so much for your help and patience!!!

Service advisor Laura won me over by keeping her word in following up with me at every stage of the process.

To all the young adults trying their hand at buying a car for the first time this is the place to go! Moe and Nelson made my car buying experience the easiest and smoothest process! If they don’t have what you are looking for. They will do everything to find it for you! Thank y’all for everything!

Zach was super helpful and friendly! He got us a great deal and I love my new car!! Thanks Zach!

Very nice they work with you and I will be glad to refer some people to the auto Nation

Thank you Ron Childs for taking care of my family and their friends that were sent your way. They were very pleased with your service. Thanks again!

Ronald Childs set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Ronald Childs was responsive, extremely knowledgeable, not only about the car itself, but in walking me through the entire process. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect,GREAT EXPERIENCE!!!

Received superior service from Chris after bringing my truck in for leaking coolant. He promptly diagnosed the problem and offered a reasonable price for repair. I also got all four wheels alignment and resurfaced rear rotors. Everyone were very professional and it?s the main reason I will continue to bring my truck to AutoNation for service. I am very satisfied with the wait time as well as service. Thank you!

Great customer service and prompt service. Thanks so much

We were excited in searching for inventory across the country for our new F250 as we have only purchased Ford in the past 20+ years and this was our first visit to AutoNation in Mobile. They had the exact model and trim were looking for and worth the hour and forty-five minute drive, because they had what we wanted. The experience did not start off well, but I can tell you from personal experience you won't leave disappointed or have bad feelings as they take customer service with the upmost care. I can't say enough about Ralph and Mayer throughout the process and their actions have grown from customer to friendship. We couldn't be happier with our decision to stay with the deal and give the opportunity for them to serve us. Ralph and Mayer you guys rock and it is people like you that change the car purchasing dread many people experience and face. When you think of purchasing a new or used vehicle give AutoNation Ford your first call.

Great looking truck. The team at Autonation was super easy to work with.

Great place to purchase a vehicle!! Great inventory and Ron Childs is awesome!! Go see him!!

Zach Is A Excellent Sale Person He Was Very Polite And He Is A Good Listener As Well. His Customer Service Was Phenomenal. Great Job! May God Continue To Bless His Because He Is Very Open Minded And Have A Good Heart. He Made Me Want To Buy The Vehicle. Yes I Would Recommend Anyone To Go See Zach @ Ford AutoNation. Great Job!

If it wasn?t for Lester I will no longer go there anymore. I have been a value Customer of Ford for over 50 years and this particular location over 25 years. This location customer service sucks for example the service manager who Sits in the office the entire day doesn?t care if the roof is falling though to the service provider who argue with customer through their frustration . I have never seen a disaster like this . I don?t know what is going on but if you need further information I have dates and names. This should not be a one man job and I mean Lester should be the only one providing great customer service it should be ether enter staff?. Truth be told or starts at the top from The general manager and it?s a Domino affect? please get back in to your location and take a view. I have reached out to corporate several of times and I haven?t receive a response . I came to this location I was treated fair due to my sex and color. I have receive this from both the males and females in the service department. I spoke with the general manager and he said come Back tomorrow and let Lester fix the problem??. I am so ashamed toe you all and how you letting this almost brand new upgrade corporate facility being run!!!! Get some people who care and not holding up a spot!

Great work done by master technicians in their field.

Tyler and his crew diagnosed the problem quickly and fixed it as always.

If your looking for a nice car this the dealership were you need to be STOP AND ASK FOR SALE MAN RONALD CHILDS HE WILL GET YOU WHAT YOU WANT

I had a wonderful experience at your dealership. The customer service was awesome. I was not pressured to buy nor rushed. And the sales man was a professional and was very knowledgeable about the cars. His name is Ronald Childs. Thanks so much Ronald I will tell my family and friends about you!!!!!!!!!

Whereas Ronald you are indeed a Good salesman,”great experience. You receive my highest recommendation! I walked out happy and appreciate the great customer service. Professional and polite salesperson!!

If you're looking to purchase a vehicle go to Auto Nation Ford and ask for Ronald Childs. Ron is experienced, courteous and will do his best to get you in a car along with a great deal!

If you are looking for good salesman, go to AutoNation Ford. Mr. Ron Childs is 💯 when it comes to putting you in a car. Great customer service.

Auto nation has the best inventory. a variety of pre-owned vehicles at a reasonable price. also they have the best salesman in mobile. especially Ronald Childs. very nice personality. and very professional. He will make sure you get a great car that will fit your budget. I recommend anyone to go see him. you want leave without a car you are satisfied with.

If you are looking for a great pre-owed vehicle at a reasonable price to fit your budget, go to Auto Nation Ford and see Mr. Ronald Childs he is a very professional and great at his job. He will do everything he can to put you in a car of your choice.

If your looking for a nice ride please come see Ronald Childs ! He’s very nice and will definitely look out for your best interest. No lie he’s the one you need to see ‼️

looking for the best person to get that car you want you need to go see RON CHILDS, he is the man you need to see wonderful and very friendly and understanding Your want and need RON CHILD IS YOUR MAN

Ronald Childs is one of the best sellers I know. He always strive to work hard for his customers and to assure satisfaction before you leave. He's the best. I would recommend anyone and everyone to him.

I sold two vehicles to Autonation Ford Mobile. Both times I was able to deal with Moe. (Great guy!!!) Both times were good experiences, I was treated great, and I received a very fair offer for both vehicles. I bought from Autonation in the past as well. I recommend them and would not hesitate to do business with them again!

Big waiting area,wifi, good coffee

Moe is AMAZING! Gave us a fair deal for our vehicle. He’s easy to get along with and very efficient. Highly recommend him 💯💯💯

No pressure, no hassle, very friendly! I will be Back for future car shopping and definitely recommend them. If you do shop with them I recommend Walter Forrest and Thomas Bethesda.😊

they don't do what they say they there going to do

AutoNation will get you in and out of there in no time and will have you satisfied with there work and sales expertise. I would highly recommend them as a dealer for anyone looking for a reliable truck/car for you needs. There employees are nice and willing to do what it takes to make any customer happy after leaving there services.

My oilchange appointment went well didn't have to wait as long and they notified me when my truck was complete

Moe can really hook it up. Very professional and very friendly. He knows a lot about cars and what it takes to satisfy the customer! Highly recommend him as a representative. Also, management is amazing. Answered all the questions and concerns I had about certain vehicles.

Thank you so much for making the buying of my new car seamless. Roderick was amazing.

Iam proud to say 😂 Auto Nation will always be 5 🤩 stars for me

Tyler was great with getting by phone sync to my car to of the line service

Excellent team, great customer service, sales and finance personnel. Over all it was a wonderful experience. I would definitely recommend this dealership to any of my friends. I love my new car!!!

I had a seamless experience with ANFM this past Saturday, dealing with Mr. Keith Brown. I found a car listed early on FB Marketplace, made contact with Keith, drove over from Gulfport, MS. and drove home that evening in my new car! If it wasn’t for distance they would have delivered it!

Moe was excellent from the start! Quickly answered my call, had the car ready for me when I got there, and was a joy to work with. Adam was quick and wonderful with financing, and made a dreadful process painless. Both of them made the buying experience efficient and fun! Thank you, Moe & Adam!

I purchased a 2017 F250 Super Duty. The experience was awesome. Got a fair trade in value for my vehicle and they worked really hard on the interest rate to get me in my almost new truck. See Ron Childs for your sales needs.

Professional

Good swift service! Great consumer service,

I was very happy with the personal service I got. They got to the issue real quick. I will be back for all my Ford Focus 2018 needs. Thank you Jenny, service tech.

They did a great job fixing the problems I was having and the recall. Fixed my Sync in my car when it was not connecting anymore or responding, and the fixed it without charging me anything, which was unexpected. They used text messages to communicate which was ideal for me since I can't have my phone at work. My only gripe was the communication could have been slightly improved, it took 4 days to get my car back and they never communicated to me how long it would take or why it would take that long. Even after asking.

quick service but I have to return because cabin air filter is making noise now.

My experience with AutoNation Ford Mobile Alabama was the most hassle free car buying experience I’ve ever had. My service agent, Mr. William Vinson, Was very personable, patient, and eager to help in anyway that I needed and was straightforward. I would highly recommend visiting AutoNation Ford Mobile Alabama for your next car buying experience. The service was five out of five.

My mom and I had the best experience at Ford autonation in mobile Alabama today. Frank and Michelle where absolutely amazing! They where both so sweet and caring and Frank wouldn’t stop until he fixed the problem on my expedition. We are so thankful to both of them. Ford they both deserve to be rewarded for helping to make your company shine. Thank you again Frank and Michelle! It was a pleasure!

more did a great job finding what we wanted

Service was fast and easy to understand. S0 far my automobile is working fine.

Agreed to price over the phone, arrived at dealership 600 miles later numbers where exactly what we agreed too with no "fun business.". Car was ready when we arrived and our sales rep Gabby started the process right away. Jim one of the sales managers was great he made sure everything went smooth. It was like buying from a friend, a very refreshing way to purchase a car.

Ryan Reeves, my service advisor always make sure I'm taken care of. He is the best

I recently purchased a car from FordAutonNation Mobile and I can say that is was the most easy process I have ever had with any dealership, Terry Cleveland was amazing with the financing . Courteous, respectful, very knowledgeable and had answers to all my questions. Very much the most enjoyable experience. Thanks to Marcus also for great service with a smile. FordAutoNaition Mobile, yall ROCK!!! THANKS AGAIN!

Jim, Terry, and Mr. Ralph made sure we rode off in the exact truck we needed! Make sure to visit this location for the best truck deals in town!

The service center is awesome. Mr. Lester and Chris always take good care of me!

Great customer service! The Manager Jimmy is Awesome and he has a great staff! They definitely work hard to meet all of your needs! A very friendly environment! great experience

It was a terrible experience. This was my 1st car I bought online and will be my last. They advertised the car with a warranty and when I got final paperwork they said it was a mistake that they didn't mean to have that in the ad. That should have tipped me off to what kind of place I was dealing with. The car arrived with numerous problems and it's been a nightmare trying to get help. So disappointed in Auto Nation in Mobile. Just another typical shady car dealership! They took the money and disappeared, I had hoped for truth and honesty from a large dealership. Buyer beware.

Wow, what a fraudulent dealership. I submitted my vehicle to sell to automation Ford of Mobile, got an offer to buy at $52,500. Got a call and confirmed with the salesman that $52,500 was the agreed to price if the vehicle is in the condition represented in the automation application. Since the dealership is an hour away I wanted to make sure they would be comfortable with the vehicle purchase so I sent them many pictures. I called them back after they looked at the photos and they said there should be no issue with the purchase. So, today I called to setup delivery and was emailed an appoint notification. So get this, following the appointment notification I get a text message that says “Just to be clear we agreed on $43,500; want to make sure we are on the same page”. I responded with the automation quote thinking they were confusing me with another customer and then got a reply that “Well, final determination is made once we see the vehicle”. So the fraud begins, I call the salesman and he refuses to speak with me and transfers my call to a manager who would not answer the phone. So, I call the switchboard directly and ask to speak with a different manager, which I did. I explained the situation and he says the Salesman made a mistake in accepting the automation appraisal and if I wanted to sell my truck they would give me $44,000. This is after a team of automation appraisers offered $52,500 and Kelly Blue Book shows trade in value to be $53-60000. I was willing to take less at $52,500. So, the old saying is true; never trust a car salesman or dealership. I hope all of you choose to go elsewhere to make a purchase because you cannot trust this dealership to keep their word.

Appointment was easy to set up and upon arrival the service was prompt. The service representative checked in with me several times with updates. Very friendly and informative staff.

Great service, fast appointment time. When I dropped off the truck and picked it up they were fast and extremely friendly. Very nice, kind staff. Service area was also very clean!

Christopher was very kind and patient by explaining everything to me. My Ford Focus was fixed in a timely manner. I was satisfied with the service I received. K Green

informative, fast results,

Awesome experience, a beautiful and clean dealership

The stalling problem and the cranking problem were not resolved but they are still looking in to the issue. Service tech is great...

The service advisor, Michelle, welcomed me with a smile, very courteous,and helpful. I felt more at ease with leaving my car.

Great service

could not thave been any better.A great service dept.

I was planning to have my 2017 f-150 serviced at Auto nation Ford, here is my first experience with Autonation Ford Mobile, Al. not so good. Setup appointment ( ap·point·ment (ə-point′mənt) n. 1. a. The act of appointing or designating someone for an office or position. b. The office or position to which one has been appointed. 2. An arrangement to do something or meet someone at a particular time and place. See Synonyms at engagement.) online, first appointment available is over a week away, leave a message that I would like a rental/loaner car set up also. so far no problem. On the morning of the appointment I call to verify appointment, rental etc. and am told they do not have rentals or loaner cars and that my car would sit for 2,3 or more days before they can get to it. (I am guessing next time I have a doctors appointment they need to be questioned as to how many days I will be sitting in there waiting room) I next ask when can i setup an appointment where me or the extended warranty will not be paying for a rental car while my truck just sits there? The reply, call back in a few days to see if we are backlogged. IMO this brings a couple of things to mind, if the repair backlog is that large and unpredictable built Ford tough is not as tough as it is supposed to be and after working for dealerships for years the customer service is not what I have been part of or experienced. After this I decided to check facebook reviews, it seems the have mostly positive reviews for sales department but primarily negative reviews for service department. Next task, find a Ford service department with somewhat positive reviews.

My purchasing experience with Autonation Ford in Mobile was excellent. I was searching for the right Ford Ranger and I ran across one that was located in Mobile. Well, Alabama is a couple of states away, but my sales person, Moe Sahyouni was great. Moe and the staff at Autonation Ford in Mobile helped make this experience remain and stay fantastic, which is exactly what purchasing a new vehicle should be. I'll gladly recommend Moe and Autonation Ford to anyone who is looking to purchase a vehicle where honesty and integrity remain prevalent throughout the entire process.

It was a pleasurable process. They were so sweet. Mr. Will made it a wonderful experience. He was amazing!

I’ll start this with I’ve never had a good experience buying a car at a dealership. Moe approached me after listing my vehicle on Facebook marketplace for sale and was very respectful and not pushy at all. They happened to have a vehicle I was interested in and we quickly made a deal. Very smooth process and he was very pleasant to deal with. Highly recommend Moe for your next vehicle.

Seemed very genuine and concerned about problem I had.

Just sold my vehicle and I dealt with Moe and Zach, they made the selling process so much easier and a whole lot less complicated for me! I would definitely recommend doing any of your car business with this business. They went above and beyond to take all the stress off of my shoulders during this whole process. Thank y’all!

A great overall experience with Moe. I would highly recommend his services . Very direct and strait forward. I’m very satisfied with my vehicle ..

I sold my 2016 Ford Fusion to Autonation without purchasing a vehicle. The transaction went very smoothly. I was there for about 45 minutes. They offered me a fair offer. I would definitely recommend selling your car or doing business with them again. Moe was my salesman.

My salesman Moe Sahyouni was outstanding. He kept me updated on all my paperwork. He made all the process so smooth and successful. I really recommend Mr Sahyouni and Autonation Ford.

We just worked with Moe to purchase our Chevy Silverado 2500 HD. Negotiations were straightforward and fair. I would highly recommend working with him.

MOE: Is the Perfect salesman! He doesn’t breathe down your neck and pressure you, he’s there to answer questions and gives detail about the vehicle. Excellent

Moe was awesome! He promised my fiance and I that I would get the birthday truck that I wanted and for sure he made it happen! I'm so happy!! Thanks again!

Moe Sahyouni was such a great help when it came to selling my used car. He was able to give me top of the resale value. So if you are looking to sell a car or even buy a car. I highly recommend Moe Sahyouni!!

Always Care About They Customers Never A Disappointment When I Walk Into Autonation Ford

I went to Auto Nation Ford with only one vehicle in mind. Luckily it was a trade in so they only had ONE! A Chevrolet Camaro! It has been my dream car since I was a child! I worked with Moe Sahyouni and he made the entire experience so easy! He was extremely helpful, he didn't harass me or try to talk me into buying it. He was respectful and very professional. Everything he said he was going to do, he did. No BS whatsoever. He let us keep the car for the day so my husband could put it on the rack at his work to inspect it. Of course, everything was fine. The windshield was cracked but he had it replaced immediately! I didn't have to ask him over and over to get it fixed. Also, the buying (paperwork) process was easy and didn't take long at all! I would definitely recommend Auto Nation Ford and I wouldn't work with anyone else but Moe Sahyouni!! If you do decide to visit Auto Nation Ford, make sure to ask for Moe Sahyouni! Thank you Moe Sahyouni and Auto Nation Ford for making my childhood dream finally come true!! ❤❤❤❤

I made an appointment with the service dept. for 0700 on a Thursday. I brought the truck in the night before so it would be available first thing Thursday. I hadn't heard anything all day. I began calling the service department around 4:00 pm. I left messages on work and cell phone for Tyler. I left two more messages Friday Morning without a response. Finally, I called around 1:00 pm and attempted to speak to Tyler's supervisor. The supervisor wasn't available so another advisor stated that the truck had been assigned to a mechanic. I had lost all confidence in this service department due to poor communication I picked the truck up and carried it to another repair shop. Poor communication cost a customer.

Gabrielle was awesome helping us buy our VW EOS and with Autonation Ford buying our Mazda! Thank you! We appreciate you all!

I called and scheduled an appointment for service. I dropped my truck off the afternoon before the 0700 appointment on the next day. I didn't receive any communication from the service department during the day. By the afternoon, I called twice and left messages for Tyler, asking him to call me back and update me on my vehicle. No one called me back. Day two, still no contact. I made two other calls seeking information on my vehicle. No response. I called again and spoke to another service advisor as their supervisor was not available. He stated that a mechanic was about to check out the vehicle. I now, did not have any confidence in their service department. I told them to just get my vehicle ready so I could pick it up. There are multiple complaints about Tyler and the lack of communication. In general, this is a recurring complaint with the entire service dept. I can only believe management accepts this poor performance. A customer has been lost...

Had a great experience with Moe, Jimmy, and Nelson! They were all super cool, easy to talk to, and extremely helpful! Thanks again for everything Moe!

Had bought my new truck from them was very satisfied with them they do not pressure u in to get something else. very impressed with the service department and apriciate the notifications on the mail for services due. pricing on service are really good.

We had a really great experience selling our car to Mouayad “Mo” at Autonation! They gave us a competitive price and were very easy to work with! Mo was very friendly! Will recommend and use this place again! -Olivia Akins

They were fast friendly and very helpful stayed late with me to finish my car deal thanks Moe your the best

Going to Autp Nation is always a good experince. Everyone is nice and helpful. Chris is the best! Always courteous and helpful. He gets 5 starts from me. And he needs to get a raise!

Michelle Bradford in the service department was amazing as always! We appreciate her taking care of us!!!

Everything went off without a hitch. My salesman was great...he was friendly, courteous and did exactly what he was supposed to do. But the finance guy was unpleasant and since this was my very first finance deal that I dealt with on my own I was very intimidated!

Thanks Moe they were most helpful and made sure I got the car and the price I wanted even stayed late for me thanks guys for going above and beyond for me

Fire the general manager , service manager and half of the service reps that only shuffle paper and lie

This was the second worst experience I’ve ever had with the same service center. My service advisor (Tyler) does not communicate at all and will tell you anything to get you off the phone!! This is my second time with him and both times my truck sat outside the dealership with no phone call or text about anything. I will never take my truck to this service center not even for a oil change ever again. And I won’t recommend anybody else to this business. Oh and reported this incident to the director Mr Cash who supposedly had a talk with this advisor and still no apology when picked up. Also it took 45 minutes for them to bring me my vehicle after PAYING, dirty, with no apologies. Had a big screw in my tire from sitting in this trashy parking lot out back also. They don’t even deserve the 1 star I gave them!!! Went in for a diagnostic for them to tell me somethings wrong with something they already fixed. Lol. Needed brakes AANNDD rotors front and back but they failed to mention that. Lol. They did offer me a $60 oil change and charged me $192 for oil change and half a** diagnosis. And I’m sure they got paid for those recalls they had to perform. And last but not least, I had to pick up a friend from a burning 2016 Ford F-150 that had just come from this same service center 2days before. Smh.

Worst dealership and service department in mobile. Highly do not recommend. Can’t tell me anything about my car and they’ve had it for 3 months. No one has ever called me to give an update?

Service people were very nice, very clean facility. Thank you!

Wonderful people very friendly place make you feel right at home amazing experience ask for Moe sahyouni such a nice guy we have been trying to sell our vehicle and he made it happen for us thanks again moe for everything!!!

They have always been helpful and took care of my service needs.

They work work hard with you and for you to make sure you are riding

Had a great buying experience. Everyone was very courteous, professional, and helpful. Moe was great to work with

Everything was quick and easy. And was done in a very timely manner, I will definitely be coming back.

I had a GREAT experience with very nice people! My thanks to Bertha, Jim and Adam for all the help!

The price value offered by Autonation for my car was more than fair and higher than its competitors. The communication with Walter was excellent. However, it took 3 hours after we finished the paper work before I got paid. Because of this I rate with 3 stars, otherwise I would have given 5

Reputation, customer service, workmanship and follow-up are excellence!

Don’t buy from here this place does not know basic math, the will cost you a lot cause they don’t know how to add. You will be paying outrageous amount in person at your local tax collector office. The skipped how to figure taxes up correctly.

Bad customer service along with rude attitudes, so bad i will never buy another Ford in my life!!!!

I have had some bad experiences with a dealerships service department in the past but my husband refuses to let me take our vehicle for an oil change any place else. I called around looking for an appointment and Auto Nation was the only place that would see me the same day. so I drove an hour away and they worked me in. I was absolutely pleased with my service. I waited maybe 20-30 minutes and the oil change was done. I have NEVER, even with an appointment, ever been out of a place that fast for an oil change. I definitely can't forget the employee's. All of them were great. Helped me as soon as I walked through the door and the young man in the shop area, was so pleasant and respectful. I will happily drive an hour away to have my vehicles services here.

They communication is horrible. I took them my car to get looked at because the check engine light had been on after I fixed the oil leak, replace a coil pack all before the 1st car note. I told the guy what had been done on the car he ignored me and they kept my car for a whole month. After getting my car back my Apple Watch and charger was missing I called and spoke with 2 people one being a manager, he told me it was going to be investigated and I never received a call back. I also emailed another manager, no email back. The last the watch was Ping on FMI was while the car was in possession of AutoNation Ford. I didn’t think anyone would actually admit to having it, but just being reassured that they actually tried to investigate would have been comforting but instead nothing was done. It’s more to it than this but this mostly sums up most of it

Left all my front left driver side tire lug nuts loose... could of killed me and my family. On F-250

Took 2019 F 150 in for warranty service repair, they were fast and communication and updates were frequent. Truck runs very well pleased with repairs and service.

Quality service. Clean facility. Friendly employees

Prompt , professional service.

The atmosphere wasn't one favorable when trying to buy a vehicle.

Service department, Michele Exceptional .

It took them 4 days to finally get my car back to me and they found no issue with the transmission and I think that is truly false. I will be trading my Focus in soon.

Service advisor Chris was great got me in and out with no problems

Very friendly service staff. I did not have an appointment, still received excellent service.

I dropped off my vehicle at 9:45 AM Auto Nation Ford of Mobile. I received a text message at 4:48 PM stating that parts were not available for recall repairs. I think that text or a phone call could have come sooner. I don?t think they company is considerate and provide very poor service.

I'm still waiting on parts since November 21 and have had no communication with the service rep unless I went in, which I did 4 times. I am still waiting on resolution. I finally asked for my money back as I had paid for service which was not done. The service rep told me that I had no recourse but to wait since it had been so long. I spoke to the service manager anyway and I am waiting for a refund.

Was very disappointed this time with the service manager and the COVID precautions (there didn?t seem to be any). The vehicle took much longer for The Works service than usual even with an appointment and being told it would probably be done quicker because of workload that day. There was no shuttle available due to closing that down thanks to COVID yet the driver that moved the vehicle wore no PPE and there were no sanitizing or any type of clean up after the service.

I tried to be a loyal customer, after FORD took 10 days to replace brakes and offered NO courtesy vehicle and NOW my car squeaks and grinds and THAT NOISE has NEVER been on my car!! They refuse they have fault and after they IMPROPERLY installed my tires causing me a blowout on the interstate. FORD IS HORRIBLE!!

Very helpful service with helping find what we wanted and got us in the vehicle we liked with the best payment for us

Professional friendly service.

Tyler R. was easy to work with and has excellent customer service!!

Very informative and patient.

I have found these guys to be a very reliable service department.

good customer service always,,we will always come to this dealer

the vehicle we bought should have come with a keyless entry, but since we did not get it they had us come in to have one made for it & through no fault of our salesman the key man did not show up at the 10 am time we were told to be there. I sat for a couple of hours waiting on him & when I went to check I was told he would not be there until 4:30 pm. I had no problems when I went back at 4:30 pm, but I did have to use a lot of gas going there 2 times in one day.

Very professional and they worked with me to get my car scheduled in.

I would like to give highest points for Jack Falls, my service advisor, at AutoNation Ford of Mobile. He was concerned that my F150 got totally fixed. He went beyond what service that I have ever had before. Also, seemingly, just a very nice person.

A very poor experience! I received a recall letter from Ford telling me to contact the dealer for repair. When I called, I was told they were backlogged 5 months. They made an appointment for me in mid- April! Even though I had very low mileage on the car, it had not been serviced since I purchased it last April. It took 2 hours while I waited for an oil and filter change! I was then told they inspected the transmission and found no leakage and I didn?t need the recall repair!!! But, if there was any leakage in the future I should bring it back! Totally mixed signals! I was then charged over $58 for the oil change. When I got home I checked my FordPass ap and found 42,000 points which qualified me for a complementary service. I was never told about this! In summary, the whole experience was totally unsatisfactory. I previously owned 3 Cadillacs, they understood the importance of outstanding customer service!

get more information from the mechanic before they try to deny your warranty claim.. I ended up having to take my vehicle to a different dealership.

The people were amazing! The cars were nice and clean, and the facility was too. They had a range of cars from the 'cheaper end' i was looking for all the way up to super new higher end cars. Excellent selection, great people - what more do you need?

The service advisor was very courteous and my automobile was ready when he said it would be.

Went to get oil change and have them look at small warranty issue with appointment. I get there and they pretty much offer oil change and leave vehicle overnight for an issue that can be diagnosed in less than 1 hour.

Very easy to deal with and professional.

I went in on a Saturday afternoon and they got me in quick for an oil change and they got me out quick and I also received a complimentary wash to top it all off

Service was excellent - workers were pleasant

Process was pretty smooth and my salesperson Bertha was great. The only complaint I have is that I was not given copies of ALL the documents I signed so I could not register my car when I wanted to. Had to wait a few days for copies of paperwork to arrive via USPS. It all worked out in the end and I am very pleased with the car.

Had a appointment 12/23/20 on recall for my flex. No parts. Have not heard from you all

I had a really great experience! Christopher adams is the one who helped me and he was excellent.

Very prompt and effective service. Service adviser did a great job and the entire time spent was about an hour...much appreciated

Brake issues developed. Michelle was great as always. Coordinated repairs, etc. thanks.

The people at Autonation in Mobile were very friendly an apologetic for the experience we had with the recall on our Flex. However we have a problem with the way the letter that was sent out was worded and the fact that Control center did not inform us that the part may not be available at the dealership to fix the problem. We feel our full day was wasted

Excellent customer service and totally exceeded my expectations!

Very courteous, in- depth issue diagnosis and repair and reasonable cost. Excellent service from my service advisor.

They were very courteous and professional. The atmosphere was pleasant and friendly

Did not purchase this car, but did buy my previous can from them. They are always professional and fair in pricing.

Automation service representative was very helpful. I would recommend them for your oil change and other service needs.

I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!

I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!

Prompt service. Great communication letting me know the status on vehicle

I have been a customer for many years and always feel that Autonation works very hard to earn and maintain you as a customer. From sales to service to parts, being an Autonation Ford customer is THE right choice!

Salesman Ron was cool but the management could not stand behind their promises. Now I'm still waiting for the paperwork to be sent to my state office so I can buy the tag. No customer service phone number to be found anywhere. Live chat said they would have someone call twice, no call. Emailed GM about the issues, still haven't received a response.

Great! Tyler and Lester in the service department are great!!

Just got a Dodge Journey from them. I'm so in love with it. I couldn't get anyone to help me, because I'm a breast cancer patient and my credit was not good. Then I had the pleasure of meeting Bertha Cooley !!! She's Awesome !!! She didn't look at me like I was crazy and she treated me like a real person. She did everything in her power to put me in a beautiful, safe vehicle that I could afford. If you need a vehicle please contact her !!!

Spent all day getting my truck serviced. Then charged for checking codes that they did not do. I went to see if they were actually working on my truck and found no one working on it but was charged for the work. I will never go there again.

I would not recommend this company to anyone. I went to them to buy my dream car and I got approved but the day I went to see the car after making a hour drive they tell me I can?t take it home today because someone broke the back glass. They said it would be ready 3-5 days later which was not a problem until 2 and a half weeks when I still did not have my car which I put money down for. Not to mention I had a $550 car payment coming up in two weeks. I simply asked for a refund because I was tired of the lies and excuses. One month later I still do not have my refund and this company and it?s general manager is unresponsive. I will be suing. I wouldn?t want anyone to make the mistake I made of trusting this company.

Fast friendly service fair pricing less than hour and repairs were completed

Incredible day in, day out.

Great service and very helpful and if you don’t understand something they explain it very thoroughly

Repair the truck or publicly deny it. You're making @fordmotorcompany look bad across the country with your representation as an immoral business. I love Ford and what they stand for, unfortunately this business doesn't appear to mirror the Ford Voice.

not my vehicle, nor do I know this man, you need to take responsibility for what you've done though.

fix the truck yall should be ashamed

Owner of a vehicle that needed new tires and inspection.

Owner of a vehicle that need new tires and inspection

Poor customer service. Have head a lot of complaints from several unhappy customers

FIX THE TRUCK!!!!!!!!!!!!

We love it we fell in love with this truck the first time we saw it. And we love it. Thanks too God and the Ford family

Walter Forrest is top notch salesman!!! Great attitude and interaction with customer. Best buying process I?ve ever had from a dealership.

Great staff, very friendly, great deal! Worked with me to get the price to where we needed it. Gave us a great price on our trade in as well. Highly recommend.

Super expensive wish I would have gone to you tube first

Awesome service did a great jobNot a very long wait

I think fixing a mans truck you wrecked would be much cheaper than all the bad publicity as far away as Kentucky!

Fix the man’s truck!!....

Great service amd even better people. Helped me all theway to the end on finding the vehicle I wanted. Highly recommend!

They have always been nice and very friendly

I don't recommend buying here. They Will gladly sell you a vehicle but if you bring it to them for maintenance and their mechanic wrecks your vehicle, they will not pay to have it fixed. You can't get much worse service than that.

Well, they like to wreck vehicles and not pay for the damage.

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The service manager, service writer and quality of work were top notch

Working with Autnation Ford Mobile was the absolute best. I Highly recommend asking for help from Walter if you go here to buy a car! They helped me get my brand new 2020 Ford ecosport as a first time buyer. Will recommend them to everyone

Promptly greeted me, even though I was 15 minutes early for my appointment. The service center was very clean and my car was quickly serviced.

Friendly, professional facility. Timely service times with knowledgeable technicians. Provides undated on the progress of work being done.

Great in a timely manner. I got an oil and filter change. I had a 9:45am appointment, arrived around 9:30am, was out in about a hour.

Flawless transaction, recommend everyone who wants an American car shop there.

They did a great job. It took to long because extended warranty took it time doing what ever it was to do. When this warranty expired I’m getting Ford extended warranty.

Quick and professional. Very polite people to deal with

Always help me find the right vehicle! Just brought my second vehicle with them. Great experience

Great service and atmosphere. The service personnel are knowledgeable courteous and friendly.

I have never been to a dealership where everyone was so friendly and willing to help. Big thanks to William and Ralph.

The service rep was out greet me within seconds of my arrival

Amazing service and great people to deal with from Sales to Service. 5 ⭐️

Very good the salesman was very, the management was very professional

Service Tech had trouble determining who should assist me. I Arrived on time and had to wait. Service Technician did not cover needed services for my vehicles current mileage. Service technician did not seem to be knowledgeable

Great people to deal with. Professional to say the least.

Very good people to do business with. I made a drive that was over 2hours and every mile was worth it.

I brought my Ford Edge in for an oil change and after 2 and a half hours they hadn?t even started on my car despite me having an appointment. I?m confused as to why set an appointment if you?re not going to abide by it. The part that made every thing worse, no one seemed to care or even acknowledge the issue. I won?t be returning even though I?ve always gotten my vehicle serviced there since I purchased it in 2014.

Always a please take experience with Autonation and Tyler Rush in the service department.

Gabbie was absolutely amazing!!! Go see her!! She went above and beyond what she had to do, to get me in the truck I wanted.

The service is always great 👍🏿 at Autonation at I 65 in Mobile,Alabama I have been going there for the last 20 years .when it was Treadwell Ford I have about five vehicles 🚗 I Purchased brand new from that location The people are very nice they go out of their way to make sure you happy 😊.before you leave I tell all my friends that’s the place you need to go they will make it happen for you so as a reminder don’t waste your time going into others dealership looking for repairs or trying to purchase a new vehicle this is The place you need to go to purchase a new vehicle 🚗 are repairs on your current vehicle .I give them 560 points excellent service Enjoy the rest of your evening and have a safe and wonderful day Terry Dennis Cowans Sr.

Thank you Zach Mott you were great! I love my expedition!

Zach Mott made the experience easy and never felt pressured.

This is the second time I have used this dealership and once again, they did not disappoint. My truck was ready before the promised time, and the service rep was very professional, courteous and friendly.

I love going here to get my car serviced The staff is so helpful and friendly and they go above and beyond to make sure the customer is satisfied

Although My Warranty Didn't Stand up to There Agreement Auto Nation Stepped Up And Reassure Me That Everything was Going To be All right They Made Sure I Got Home Safe And I Appreciate That

The work was completed quickly and efficiently. I normally use this service department because they are always efficient.

Thank you Chris for a great experience!!! I was concerned about brining my Explorer in for a check engine light and a trax light. But you did an awesome job fixing it and it was done way faster then i had expected. I recommend Auto nation ford. I bought my explorer from them and have had nothing but an A++++ experience. Thank you all!!!

They came and picked up the car. The price was good. It was a fairly easy process. I'm happy with the service I received. Zachary Mott is a good dealer.

Very good service and friendly staff. Excellent experience. I will recommend AutoNation to everyone

Very quick to respond and very nice people and done a great job

Chris did a great job. Five stars.

Excellent Service, Staff and Facility.

All was fine until I was called and told I now had a slow leak in one of the lines from the compressor to the condenser which was connected to the compressor they replaced. Quincidental maybe?? Just gives me an uneasy feeling either way. Was told it would be another 500 dollars to replace that hose. Compared to other Ford dealers their parts markup is extremely high.

Very good service and reasonable prices Excellent friendly service from all employees. Bought a 2013 GMC TRUCK.

It was a great experience!! I would recommend this Ford location to anyone! Excellent customer service, great communication, and great attention to detail when it comes to the Covid situation. I was assisted quickly and asked if I needing anything several times during my visit. My vehicle was taking back on time( this doesn’t happen at all dealerships), and was finished quickly and with a thorough job! Great job Chris! Great job AutoNation Ford Mobile!

EXCELLENT sales experience! Located a SuperDuty we liked online and Thomas made it ready for us to sign within hours. We love the truck and the sales experience was easiest ever. Will recommend to all our friends and family. Thank you Thomas!!!

I have my F350 taken care of and my F250 before that at Autonation and I always have been taken care of with the greatest care and respect!

Always great service!! Always professional!! And always taken care of in a timely manner. Thank you Ford AutoNation!

Polite staff and fast service

Always able to get an appointment on the day that I need to.

The service representative Tyler, was awful. He had the WORST attitude imaginable. He literally talked to me like I was a kid on the street. This was my first visit to this location and I guarantee it was the last! I was also lied to and told my service job would be 1 hour and it was 3 hours and 15 minutes. Awful!