Recent Reviews from AutoNation Ford Mobile

Had a few issues when we purchased our vehicle, some minor cosmetic things that they promised that they would fix." Everything would have been okay not a stellar experience but okay, but I had to honestly stay after the sales department for a long time to get my promised repairs completed. and the Stars would be better however the follow-up here needs much improvement. I had to actually physically come up to the dealership every single time in order to try to get an issue that they promised that they would do fixed. Communication could be much better no one answers the phone as they should I never could get anybody on the phone in the sakes department. I always had to come up there to speak to the sales department. I do give them a few stars for actually finally getting done what they were supposed to get done I just couldn't give more than three due to terrible communication and follow-up.

doing the works program, it took 2 hrs to change oil and rotate tires. they blame the computer process take to long.

Oil change & tire rotation completed in less than an hour. Price as advertised. Very happy with the service for almost every visit over eight years. Thanks!

Over the last 20 years, I have purchased my families last 10 vehicles from this dealer, and have always been happy with the service! I recently purchased a new truck, and the Sales Manager, Roger (I am sorry I don't know his last name ☹️) was very nice, and made the entire process enjoyable! Any time I have service needs or any type of maintenance requirements, Lester Calhoun is absolutely awesome! He has never failed us, and is a pleasure to work with. In today's world where good service is so hard to come by - Lester continues to be very kind, patient, and truly wants to satisfy his customers. That is such a refreshing attitude, and my family really appreciates everything he has done for us!

I have the best and great experience this time, 14 vehicles bought from ford dealers before, but this time my sales representative Madeline was unbelievable help and find all our need and make it happen, i would like to thenk you all for great sales and management team you have. All The Best Samer Abdulrahman

Ryan always takes great care of me & my vehicle. I always leave happy. Thank you AutoNation Ford.

Chris Adams let me bring my car in the very day I called. My car was fixed by that evening. Chris is always kind and patient. I am totally satisfied with the service I received and with Chris Adams as my advisor.

Awesome Experience!! Absolutely no pressure is put on you that you may have at other dealerships! These guys know what there selling! Every question I asked was answered with confidence and wasn’t deferred to another employee. If you want a super chill salesman you need to go here and ask for Ron! He talks to you like a normal person and again absolutely no pressure! These guys are smooth and efficient in and out in no time. Highly recommended!!

Had a wonderful experience ! Staff was helpful and professional. Loving my 2020 Chevrolet Trax

11.16.22 AUTONATION FORD- DO NOT BUY FROM this unethical dealership. Your certified pre-owned vehicle is NOT certified. THEY WILL NOT HONOR their own warranty. There is NO coverage so shop knowing their warranty and words are USELESS. 1.29.22. Updating as I am still hopeful that Autonation might do the right thing. Please reimburse the $10,000 that I had to spend to repair a faulty vehicle you sold me. Terrible business practices!! 9.23.21 Update Autonation still not doing anything Hmmm no conscience. They are currently making money hand over fist with all of this dealer mark up stuff yet still unwilling to own up to their errors and make amends on taking advantage of an unsuspecting customer. POOR Business practices. 7.22.21 UPDATE, I have left more emails hoping this company might do the right thing. NO RESPONSE. Ha are they still really in business?? 6.16.21 UPDATE. Sad that Autonation continues to HIDE and NOT do the right thing. BE CAREFUL with this dealership QUESTION EVERYTHING they say!! Autonation Ford Mobile did finally communicate. They simply said no, they would do NOTHING. DO NOT BUY used cars here. They will flat out lie to your face and they know way more about cars than you do so you will lose. 3.15.21 SAD. DISAPPOINTING!! Most likely a legal challenge now. Problems within a warranty period and NOT COVERED. BEWARE of a certified used car that really IS NOT certified. An open fuel line is something that would be discovered during a real 125 point certification process. Their negligence created a situation allowing rainwater to consistently enter the fuel tank leading to a $10,000 fuel system complete replacement. We are all human and make mistakes. No problem, simply admit that your certification inspection was bogus or maybe just missed something and then right the wrong. I paid over $50k to get a CERTIFIED preowned truck; unfortunately that is not what I got. CERTIFIED preowned cars from Autonation Mobile are NOT certified and are NOT covered by their apparent warranties nor by any good business practices. How is this company still in business with this type of a business model. Was this truck that I bought full of problems before I bought it and they pawned it off on me. I do not know. Did this open fuel line NOT found during the certification inspection cause this damage or was it previous damage that was covered up. BUYER BEWARE!!!!!

Auto Ford Nation staff is very professional, courteous, and kind, I highly recommend AutoNation to everyone

We had a tire blowout on my F-150 the night of my surgery and they ordered the tires the very next morning. The service department, having a very busy and full schedule, fit us in understanding our urgent circumstances. Ryan was our service technician and he kept us updated about the status of the job. He even stayed late hoping to get the truck finished so we didn’t have to be stranded; they got every thing done except the alignment. We told him no worries, we were safe in our hotel so we could wait. When our truck was ready, Ryan sent a courtesy driver to bring us to the dealership and he went over everything with my daughter including inspection of each tire and explained the rot that caused the blowout. Ryan is a star employee who deserves all the accolades and a raise for his professionalism in customer service.

We just moved here from NC and had purchased the truck 1 month before we moved. It didn't have a back up camera. It was missing. I took it in to AutoNation Ford Mobile and spoke with Cameron. He was so nice and helpful. Cameron made our experience here in Mobile, unforgettable. He was so caring and really concerned that someone sold us a Ford F350 from NC and didn't stand behind their promise. This place gets 10 stars from me. Cameron, if you read this, Thank you so much.

About a week ago, I visited Autonation Ford in Mobile, Alabama. I attempted to make a deal with Thomas Bethea (new car sales manager). We were unable to make a deal because he wouldn't calculate sales tax based on the county where I live. He said the rate he quoted was my sales tax but I knew it wasn't and thought he should know that as well I texted several times the following week hoping to buy this f 150. Two days ago, I drove to Mobile (65 miles) trying to complete this purchase. When I arrived, Bethea stated that they had gone to msrp on all their vehicles and I should have taken the deal previously. A member of my family decided to see if he could get the truck and was quoted in writing a discount of nearly $3,000 approximately 30 minutes after I left the dealership. The next day this family member clarified a couple of more discounts on this same truck. I then called the salesman that he dealt with and told them that I would be taking that deal and my family member and I would be down to the dealership before 5 the same day. I attempted to call the salesman and Bethea to place a deposit on this truck but neither returned my calls. The truck supposedly sold even though I had told them I would buy it. Before all this happened, I left word on the General Manager's voice mail asking that he return my call. This was about 9 am and approximately 12 noon, I emailed him asking for a return call. He finally called about 3:30 that afternoon and assured me the truck was sold. His lack of response contributed to this debacle. It is my belief that the Bethea was upset because I had gotten better price through my family member. I am not sure if he could thought that he could take advantage of me because of my age but my younger family member had not problem securing this deal. I feel that Autonation Mobile, Thomas Bethea and the general manager were deceitful and misrepresented the entire process of buying this truck. Dealings like this is what gives automobile salesman/dealerships a bad name but in this case, it is well deserved. My family was in the automobile business for nearly 50 years and it apparently upset Autonation that I am knowledgeable about how the process should work.

Definitely would not reccomend had a deal sealed on a truck today and once I tried to pick it up and let them know I had a coupon directly from ford they tried to tell me the truck sold all of the sudden. Extremely shady have been trying to call the manager all day and no one has his phone number surprisingly

I had the worst experience ever trying to buy a new f150. I dealt with Thomas Bethea, new car sales manager, and he was pitiful. I could hardly get a straight answer from him. Today, After telling them I would take a deal, the truck was mysteriously sold, Yesterday, I drove back to Mobile to try to make this purchase. After I got there, he explained that all the vehicles were now being sold at msrp and I should have taken the deal a week earlier. A friend of mind called on the same truck 30 minutes later and he discounted it nearly $3000. I was buying without a trade so I can't imagine what it would be like with a trade. Do not buy from Autonation Mobile. I called for the general manager before lunch and emailed him since without a response. I am 74 years old and do think this borders on elder abuse.

People were very nice and knowledgeable and prices are the best around. You'll be shocked that the dealership is the cheapest around.

Very shady I do not recommend had a deal sealed on a truck and once I brought up my ford coupon they tried telling me the truck already sold so they did not have to honor it. Go elsewhere

Scheduled appointment a month in advance to have my backup camera checked out, I was told it would take two to three days for the tech to look at it, after waiting for four days I was told the hold up on my repair was they didn’t have cameras to replace it with and wasn’t sure when they would be getting any. I’m sorry but why did I have to wait on someone to look at my car and why I could not have been called to tell me their tech was running behind?? On top of that why wasn’t I told in advance that if it needed a new camera they didn’t have any?? You basically leave your vehicle with them to look at when they get ready, Tyler the service tech told me if I didn’t want to wait to take my car and leave, what kind of customer service is that??

Great service and friendly staff!

I worked with Chris in Service for my Ford Bronco Sport. He made sure the parts were available, followed through and had the vehicle ready before the promised time, while keeping me informed during the process.

After 5 months they still have not corrected issues with a brand new vehicle as promised. No one will return calls or emails. DO NOT USE AUTO NATION.

Thanks Gabrielle F. for the fast and friendly service.

Gabrielle Frost was my service advisor and she is awesome! She answered all my questions with astounding knowledge of my vehicle. A very pleasant lady that made my maintenance experience a smooth process.

Easy to schedule over the phone and the service rep was professional and courteous. Got in early so the turnaround was pretty quick. Routine oil change & tire rotation. I was told what to expect at the next service milestone so there are no surprises next time.

Awesome place to get a vehicle Grant Young helped out so much. My sales person Sienna Meyers I don't know what I would do without her. I ended up buying three vehicles from her for kids. 2012 F150 XLT service department did awesome job. A 2019 Jeep Renaged Trailhawk this was an amazing find with low miles and a warranty. last my son wanted something he could fit a dorm room in and travel. We got a 2013 Explorer Base. While the Explorer did have a minor hiccup I was treated respect and kindness. Jerry in service and TC in sales made it right along with Sienna who never stopped working for us and Grant. anyone can sale you a car. But the service after the sale is what's counts in my book and this company went above and beyond to build confidence with my purchase. Cameron my service representative was awesome and kept me informed throughout the process.

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Great service!! Takes time to listen to you. Tries to figure out what's going on with your vehicle. Friendly and helpful.

Getting a service appointment is harder than getting a message to my physician. You do NOT deal directly with the dealer but a call center.

I showed up without an appointment to get my truck serviced and they were able to fit me in. I have a very busy schedule and this really helped me out.

I purchased my vehicle on September 6th. Horrible Experience! From not getting the correct paper work to be able to get my tag, and not getting help with my vehicle being serviced. I have left serval voice mails for the general managers.No one has call me back. I even went to the dealership. I’ve also called corporate office. It’s been beyond ridiculous at this point nothing has been done to help or accommodate me. I wouldn’t recommend anyone to this dealership once they make the sale they can careless about anything else. Poor customer service bad business all around. Update…I Just received a email from the service department Gabby, that I have to drop my vehicle off for a week, I asked will I be provided a loner or a rental being that I have a full time time job. Her response was no they don’t do that. So that mean I would have to get a rental myself.

Friendly staff and good customer service

the assistant that help me ,Nicole, was very good, time, and informative, plus help me with past problem I have had, with my vehicle, I would definite recommend automation ford mobile to any one, I thank your for the help, and respond time that your give

I have always been a fan of Honda vehicles and was looking for a pre-owned Honda. My recent experience with another dealership was bad. However I was told by a friend to go to the Ford dealership where they have access to the same used vehicle inventory that the local Honda dealership has. So, My husband and I purchased a Honda CRV from Mattie Brewer last week. Mattie was so nice and professional in helping us find a pre-owned vehicle for our daughter. We gave her our criteria and she found several options. No pressure and she was honest about every question. I felt super comfortable with her. Anyone needing a vehicle, go see this sweet lady.

Do yourself a quick favor, before you do business with them for a new vehicle, or anything really. Call them. Just make a call, to the parts or service dept.. a simple thing, and see how that process goes, how long it takes, how hard it is for someone to answer the phone...then think about if you were having a problem and actually needed help. You'll steer clear.. And this isn't just Monday morning phone traffic. It's everyday. I cant imagine working there let alone doing business with them. Car sales may be different, because they are just that, wanting to make the sale..but anything else.. good luck!

Great all around service. The staff are the best.

I called a set up a same day oil change. It was easy and quick . I dropped my vehicle off and they notified me shortly the service was complete. The staff was courteous and professional. I would definitely recommend them

My experience during the purchasing process was excellent. Terry P was friendly and didn't give any pressure to purchasing. The entire staff was friendly during the process. This was my 6th vehicle purchase in my lifetime and the 1st enjoyable one. Only one gripe. The check engine ⚠️ came on when I picked up the vehicle after closing hours. I notified Terry P and I'm sure he will address my issue. I recommend going to AN Ford first if you're looking to purchase a vehicle.

I broke down while traveling. Had my truck towed to Auto nation Ford on a Sunday afternoon. They called first thing Monday morning to verify the reason it was towed in. Had it diagnosed within 30 minutes and had it fixed before 10 am. Christopher was very efficient and friendly

Friendly courteous staff .I arrived 15 minutes ahead of appointment for oil change . Done in less than 30 minutes. Everyone wearing mask and very helpful

I have always had great service there. I purchased my 2017 F250 there 2 years ago and just recently traded that truck for a F350 king ranch, my salesman Anthony Moseley III was great to work with as was everyone I dealt with definitely 5 🌟.

Maddie was our salesperson she did a great job from start to finish easy to deal with returned our calls quickly and easy to talk with a pleasure to do business with thanks Maddie

Great service, got our vehicle back repaired quicker than we expected

Top notch service and 100% satisfaction are exactly why I've been a customer for over a decade

Great company! They got me in a vehicle quick and low monthly payment! Everyone was so friendly

Best place by far to buy a vehicle or have one serviced. I've bought 3 vehicles here and bring them back for servicing. I've had a great experience every time.

At the end of the day, the work was completed..but: 1. Windshield that was replaced, but has adhesive and other residue I am still scrapping off. 2. Said they ordered a filter, but no call on when this filter can be installed.

From the very beginning this was not a pleasant experience. The offered me $1500 on a trade for a vehicle with no damage with a blue book value of $7500. They ran my wife and my credit and was only supposed to run hers. The salesman (RON)offered to cut a extra key only to try and charge me $300 the following day. I told them if you want me to pay for the key on a $42,000 purchase let’s reverse the paperwork and give my down payment back. Of course now the key all of a sudden became free, smh! The were other lies but I don’t have all day to write a book. Only positive the vehicle was $500 below market value so I got a fair price, but for the experience and a not trustworthy staff I would not do business with them ever again or recommend anyone to them.

fast reliable and did a great job

Very pleased with the results of the work done and the timely manner it was done. Thank You

First time at AutoNation Ford in Mobile, Christopher was knowledgeable, polite and answered my questions without hesitation. I would have given 5 stars but I feel let down by Ford. I have less than 5,000 miles on my first new truck and its been recalled three times. Great when your running your own business thinking you eradicated a vital potential problem of vehicle reliability and thinking you can justify the purchase cost only to find its being an even more expensive liability out of the gate than you thought. AutoNation and Christopher were great but I shouldn't have been there. Time will tell if this can be a relationship I want or will it end in me moving to another manufacturer? I'm not sitting with a warm and fuzzy feeling.

I hate buying cars, I don’t like dealing with anyone I prefer to buy online and just pick it up and be done, no contact with salesmen. However this time I went in, was easy and done with in 2 hours. No BS just bought car walked away.

Had the exact car I was looking for.

Need to work on taking care of their customers when there new vehicle fails them well still under warranty and need to have a tech who can look at there new car especially when customer was using vehicle for work purposes.

very bad customer service when it comes to an appointment for maintenance, they sell you a 40,000 truck with a protection plan for nothing, it is up to the maintenance you have to travel to another state already past miles and they do not give you maintenance on time

I have an issue because this place has a shortage of employees in the service department. You can’t even get an oil change until October 6. And they want to hold your car for a week to change out two brake hoses. A lot of little “not so convenient”quirks when it comes to maintaining your vehicle through this dealership. The staff is nice. They are just super short handed.

On September 6, I left my edge for what I knew to be a failed brake booster assembly. The dealership service Dept also anticipated this, yet kept my vehicle for over a week. During this time I was called by the service rep asking about another issue with the OBD2 port since it would only sporadically connect to the diagnostic tool. I told the rep to look into it briefly to see if there was a simple fix. I called the following Tuesday 9/13 after not hearing anything. The rep tells me that the diagnostic tool did eventually work and that now the ABS module was bad and needed replacing also. He also said the brake booster- which had been covered by ford per a special extended warranty - would not be covered since it was just over 10 years out of date (mileage is well under 150k to meet warranty!). The total repair was quoted to be $5400!! I said “no thank you” and to just bill me out for the diagnostic/inspection. They charged me $559 for a simple inspection which I know only took 2 hours at most. They claimed 4 hours at $125/hr plus shop supplies (to inspect???!!). This is not a good business practice. Further- after I confirmed the pricing on parts and labor estimates myself by others and presented it to them they ended up changing their quote to $3800. This is underhanded and an attempt to gouge a return Ford customer. I was also forced to pay the $559 or they would not let me take my vehicle. Truly ridiculous and I am not at all pleased with the outcome. I will be taking my vehicle to a reputable repair facility that does not overcharge for parts and way overcharge for labor and manhours. The only reason I took the vehicle to automation in Mobile was because I thought they would honor Fords extended warranty. I plan to dispute the $559 charge with my credit card company as I told the service reps that $559 was way too much to charge for telling me I had “loose wiring” in my OBD2 port. Overall not a good experience at all- and will not recommend to his shop to anyone else.

Worst customer service EVER!! Left my car for a simple service and a chirping noise. One week later no one can hear noise. I go take machanic on test drive. Within 15 seconds he heard the noise and identified it. It was third brake light. Suddenly, I need a battery!😳 My car was fine when dropped off! Pretty sure I got someone’s cousin’s battery! I also have a warranty not worth two cents. Two services, two bad experiences. I will never shop here again! Wish I could service elsewhere! They had to jump my car in order to take machanic on test drive!! The price of oil also went up in 6 months. Run people, run like the wind!

In the past years I have purchase 4 brand-new vehicles from your dealership and since July 2022 I’ve had to have service on one of them the service has been very very poor I am totally dissatisfied and my car is still not fixed the service agent and the service manager all they want to do is argue of why my car is not fixed instead of fixing it I am very dissatisfied with that type of treatment they were rude both of them Tyler the agent and Jerry the service manager very rude can’t believe it the way I’ve been treated I can’t roll my window down I went to the bank drive thru the day after they said they fix it and the window wouldn’t roll back up it took my husband a hour before he could get it to go up I am disgusted with auto nation service department!

My service rep, Tyler Rush, always goes over and above to be helpful. He works hard to get me in and out as quickly as possible. He’s straightforward and honest about what I need done.

Newest Highest Lowest kurtis brawner 11 reviews 33 minutes ago NEW Worst experience I've ever had with a dealership. I drove 4 hours to come get my truck I was told was ready and ended up staying in a hotel that night because they were gonna sell it to me with bad shocks, I asked them to replace them and … More sandra mcdaniel 2 reviews·1 photo 3 months ago Had a wonderful experience with auto nation Ford. Mattie was very helpful .she took us through ordering our new mustang all the way to taking a picture of us before we left with it … More  2 AutoNation Ford Mobile (Owner) 3 months ago We are pleased to hear you had such a positive experience with us, Sandra! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Wycondia West 3 reviews·7 photos 11 months ago They found the car that I wanted and got it to the dealership ASAP! Thank you so much Jim, Ron, and Ralph. I traded my Explorer for this beautiful 2021 King Ranch! You guys ROCK! Your service and attention was first class. I’m loving my new Ford Explorer King Ranch. I’m calling her Blue Thunder!    +3 AutoNation Ford Mobile (Owner) 11 months ago Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! South Alabama Man Local Guide·21 reviews·1 photo 7 months ago AutoNation Ford of Mobile consistently does a great job for me. Every time they’ve worked on my vehicle I have been impressed with the professionalism, efficiency and timeliness of the repairs. Tyler is the man. Best service writer there…in … More 1 AutoNation Ford Mobile (Owner) 7 months ago Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. https://www.dealerrater.com › dealer AutoNation Ford Mobile - Ford, Service Center - Dealership Ratings Latest Reviews ; Great service department and everyone very helpful and knowledgeable. Clean waiting area and , good coffee. ; A very nice clean and friendly ... 4.4(413) People also ask Is AutoNation com legit? Does AutoNation haggle on price? Is Carmax and AutoNation the same company? What makes AutoNation different? Feedback Web results https://www.cars.com › Dealers AutoNation Ford Mobile - Mobile, AL | Cars.com Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. 4.3(844) https://m.facebook.com › reviews AutoNation Ford Mobile - Reviews - Facebook All of the staff were very helpful and friendly making for a great expirence while getting our new truck. It was the easiest time I've had when purchasing a ... 3.9(442) https://www.bbb.org › profile › cust... AutoNation Ford Mobile | Reviews | Better Business Bureau® Profile The absolute WORST service department! They also have zero communication with aweful customer service! https://www.bbb.org › profile › auto... AutoNation Ford Mobile | Better Business Bureau® Profile After this review was posted the service manager (Jerry) called me and give the ultimatum to take the review down or they will not work on my truck. Talked to ... https://www.carfax.com › Reviews-... AutoNation Ford Mobile Reviews - Page 3 - Carfax Great service by the team at AutoNation Ford in Mobile, AL, as usual. They always go above and beyond to take care of me and I appreciate their promptness and ... 4.0(101) https://www.auto.com › dealers › au... AutoNation Ford Mobile - Mobile, AL Dealership | Auto.com Great service department and everyone very helpful and knowledgeable. Clean waiting area and , good coffee. Customer service. 5.0. 4.3(842) People also search for  AutoNation Chrysler Dodge Je...  Subaru of Mobile  AutoNation Honda at Bel Air Mall  Encore Chrysler Dodge Je...  Skco Automotive  BMW of Mobile  McConnell Automotive  Mullinax Ford of Mobile | D... More results Feedback Web results https://www.kbb.com › dealers › aut... AutoNation Ford Mobile car dealership in MOBILE, AL 36606 Results 1 - 25 of 92 — Search new car inventory at AutoNation Ford Mobile in MOBILE, AL 36606. Find dealer specials and view ratings and reviews for this car ... 4.6(1,862) · Get free price quote https://reviews.birdeye.com › autona... AutoNation Ford Mobile Reviews, Ratings | Automotive near 901 E ... I don't recommend buying here. They Will gladly sell you a vehicle but if you bring it to them for maintenance and their mechanic wrecks your vehicle, they will ... Related searches Mullinax Ford Mobile AutoNation Honda AutoNation Dodge SKCO Autonation ford reviews Nissan of Mobile Ford dealership near me Autotrader kurtis brawner 11 reviews 33 minutes ago NEW Worst experience I've ever had with a dealership. I drove 4 hours to come get my truck I was told was ready and ended up staying in a hotel that night because they were gonna sell it to me with bad shocks, I asked them to replace them and they did, although they forgot to put the rubber bushings on the top of the shock and it was going metal on metal until I figured out the problem, the truck also has rotten cab mounts which is the real issue it was riding bad not the shocks and I know they saw that because they had the truck on the lift. Truck has an oil leak coming from both seals and the oil pan gasket and of course I can't get ahold of management now even after leaving messages. I put 7,000 down on the truck and expected to come 2500 dollars out of pocket for things they should have had fixed before the truck was ever sold. I worked for a couple car dealerships and they would never leave someone in this kind of shape with a vehicle just purchased from them. I didn't even get a chance to check the truck out good because it was on a lift the entire time. The mechanic even test drove it and I know he heard the ride issues as well as the salesman and of course after being there for a full nearly 30 hours they finally get the truck done and I can finally leave, I was pressured into going ahead and doing paperwork on the truck and hadn't even got to drive it yet after being there for that long. I know the mechanic saw how bad the oil was leaking too because I saw it at the first fuel station I stopped and but I was so frustrated and tired after dealing with them for 30 hours I just decided to take it home and get it inspected at a diesel shop and hope the dealership does the right thing.

Definitely have a well developed system to address customers and get their vehicles processed.

Good information

Had a recall on my car and Chris had us in and out very quickly. As we waited there was plenty of seats the coffee was hot and fresh and everyone was so nice. Thanks for your help and getting this fixed quickly.

Unorganized service department! Not customer oriented at all!

Jerry Cassity has been the most helpful and attentive service manager I have ever dealt with. He answered my calls, was honest with timelines and was very thorough with the job that he and his staff did. Very thankful for his willingness to go the extra mile despite multiple obstacles.

Jerry (Service Manager) really kept his word, they took in my truck had it serviced all while I waited. With only a days notice.

Brought my 2017 Ford Escape in for a free repair authorized by a factory recall. My service advisor Tyler Rush took care of everything very professionally and expeditiously. I will request Tyler for all service work when I bring this vehicle in.

The salesman did a great job and tried to make this a good experience all while doing what he could to place me in my dream vehicle!!!! I hated to give a bad review only because of him.... YOU MUST STAND FOR SOMETHING OR FALL FOR ANYTHING. The dealerships way of handling my particular situation was horrible! I feel as though I would've been in better hands at a buy here pay here. I chose them with the thought I would be taken care of as a customer should be!!!!! I didn't leave the lot with my vehicle bc a mechanical issue occurred during purchase day. They said it was an easy fix and it wouldn't take long. I was fine with that. They put me in a older rental vehicle that broke down on me in the muddle of the streetand started smoking. I was in the middle of switching lanes when this happened. My children and I had to push it out of 5 o'clock traffic, in the heat! They then gave me a better one. Few days pass by, I get my car I actually purchased engine light was off but later that night was back on. Took to a mechanic he says it's an easy fix. They claim they've spent too much on the vehicle already and couldn't do anything else. If I didn't love the vehicle itself, I would've given it back just in principal. They weren't proactive in the way they should've bee to resolve the issue completely!!!!

What a pleasant experience. No hassle, no vulture sales people, very friendly and honest. We dealt with Roger and it was an excellent experience from beginning to end. If you’re in the market for a vehicle I highly recommend this place and I highly recommend you speak with Roger. Very honest and upfront about everything, no pressure. Great job!

Was not planning on getting rid of my jeep for a few more weeks. Went to test drive a 2013 Audi RS5 that caught my eye also happened to be my dream car. Told myself in my head if they offer me x amount I’ll make the deal today. They offered exactly what I was hoping for traded in my car right then and there. Probably the best experience I’ve had at a dealership! Would definitely recommend

they take excellent care of my F150 5 star service

These guys roll out the red carpet for you! Clean, comfortable customer waiting room with fresh coffee always brewing. They remember your name here! Treating us like family! It’s always a pleasure and we enjoy the smiles on everyone’s face 😊! Great communication with their teammates AND with every customer that walks in the door, keeping us informed about our vehicle and going the extra mile to fix all the loose ends (the mud flap in the rear) YES, they noticed that and simply fixed it! It’s this kind of service that keeps us coming back! Thanks FORD AutoNation Mobile Alabama- for a job well done!

The service department was professional and prompt.

They were friendly and nice

The service was great and fast.

My F250 experienced a no issue. The service department explained to me what the issue was the following Saturday. After I had it towed there on a Friday. It is now a week later and every time I call the service department asking for an update (Everyday since Saturday once in the morning and once in afternoon) they have literally told me that there is no update and that they have no idea when they can even begin to fix the issue. I’m a single father with only one vehicle. When I mention a loaner vehicle (these repairs are covered under my warranty) or obtaining a rental car through my warranty. They have continuously told me that they would look into it. I have yet to have one phone call with them other than the ones I have made.

I really enjoy having Chris Adam's as my service adviser.He always is polite and courtesy.Great employee.

Sold me a car with a bad transmission and now refuses to accommodate me while my car is being fixed and I could be weeks without my car. Seems like they don't care about the customers once they've gotten your money

I bought a 2013 Pathfinder on 08/17/2022 and on the 22nd my transmission went out now my car is at Nissan waiting to be diagnosed with 6 cars ahead of me. I sat in that car lot 12 hrs waiting to accommodated for my inconvenience and they will not provide me with transportation until my car is fixed. Then everyone had now been ignoring my calls not returning messages . So I do not recommend I contacted corporate but have to wait 48 hrs for a response the staff was very friendly once they received my down payment but now crickets.

My 2012 Focus had been there since July 2021(13MONTHS) waiting for a TCM. After never receiving updates, I contacted corporate and have been letting them deal with it. Got a call on Monday, August 22, letting me know the part FINALLY came in but they couldn't locate it. Received a phone call today telling me that someone in service department had sold my part - the one that i've been waiting on for over a year - to another dealership. I come from a "Ford Family" and can honestly tell you that tradition stops with me. I get better customer service AND faster delivery from WISH!

After being denied over and over again for a car I was finally given a chance and was approved by the good people at AutoNation Ford. The entire staff was very courteous and friendly. I want to especially thank my salesman Anthony Mosley he worked hard to get me approved. Thank you to Mr. Make it Happe, he definitely made it happen for me!

They have the WORST service department ever!!! They "schedule" you a time to bring in your vehicle for service, and may or may not get to it for days!!!! yes, days!!!! And, they don't even have the common courtesy to let you know their policy. And, they don't provide you with a loaner vehicle.

Friendly staff, love my new Explorer ST

Best service department on the gulf coast period! Ask for Gabbi Frost as your service advisor! She is on top of things!!!!!!

Very good experience at AutoNation in Mobile, Alabama. All of the people (Terry, Thomas and Ozell) were very nice, professional and so helpful, they were super, and made our car buying experience a pleasure. I must say, the price we paid for our new Explorer, and our trade-in was by far the best deal that we found anywhere.

I would never purchase anything from this place ever. Purchased a truck and 7 days later tire blows out and I was told and shown by Pep Boys that the tires on the truck were dry rotten.

Very dissatisfied with AutoNation Ford. Purchased a used truck from this place and I won’t purchase anything else from them and I would not recommend anyone else do either. Tires were dry rotten and mechanical problems within first 7 days of purchase.

Excellent service! The staff took great care of me and my vehicle in a timely manner and addressed all my concerns. I especially appreciated Cameron for being very knowledgeable and professional.

Nichol Parker great service rep. Keeps you posted on what’s going on. Very efficient & professional.

I didn't get my tires rotated and it clearly states tire rotation.

**Service center complaint** Made an appt. 2 weeks ago to service transmission. Dropped it off on appt date to only get a call after I left saying they won’t be able to get to my vehicle for at least 2-4 weeks ! Wow!!! Why don’t they tell you that when making an appt???? Won’t be using or recommending them ever !

Overall service was excellent. My vehicle was serviced in a professional and timely manner. Thanks!

Drive from out of state to purchase a used vehicle they had. They were upfront with the few repairs needed and the otherwise great condition the car was in. Everyone at the dealership was friendly and courteous and made the sales traction very smooth. Thank you all very much for a great experience.

I am from out of town and Ms. Brandi made the car buying process very quick and easy for me. Every one I came in to contact with at Auto Nation Ford Mobile was very friendly and helpful.

Purchased a car in May and it has already had to be in the shop twice by July. They will tell you they are booked and cannot take your car and they will let it sit. They also tell you when you buy the car that they have loaner vehicles if service is needed, which is not true. The staff was nice but AutoNation does not take care of it’s customers once you buy a vehicle from them.

AutoNation helped my husband and I to get our dream of owning another truck . We were able to get a beautiful 2003 F150 with Zacks help. All of the staff were very helpful and friendly making for a great expirence while getting our new truck. It was the easiest time I've had when purchasing a vehicle. If wanting a fantastic expirence with great customer service while finding your new vehicle definitely go to AutoNation Ford Mobile!

AutoNation helped my husband and I to get our dream of owning another truck . We were able to get a beautiful 2003 F150 with Zacks help. All of the staff were very helpful and friendly making for a great expirence while getting our new truck. It was the easiest time I've had when purchasing a vehicle. If wanting a fantastic expirence with great customer service while finding your new vehicle definitely go to AutoNation Ford Mobile!

In the past years I have purchase 4 brand-new vehicles from your dealership and since July 2022 I’ve had to have service on one of them the service has been very very poor I am totally dissatisfied and my car is still not fixed the service agent and the service manager all they want to do is argue of why my car is not fixed instead of fixing it I am very dissatisfied with that type of treatment they were rude both of them Tyler the agent and Jerry the service manager very rude can’t believe it the way I’ve been treated I can’t roll my window down I went to the bank drive thru the day after they said they fix it and the window wouldn’t roll back up it took my husband a hour before he could get it to go up I am disgusted with auto nation service department Doug and Jackie Williams

The service personnel that took my car in were very nice. I had someone call me and let me know what they thought the problem was about 3 days later. They told me at that time the part was back ordered and only showed one other dealership having the part. I haven’t heard back since and it’s been a little over a week. An update would be nice so I at least had some sort of timeline. Update: got my car back after 3 weeks of them having it and the problem still hasn’t been fixed. It shifts super hard still… I’m super disappointed. They also didn’t even have free to detail my car etc. so it was filthy from being left outside in the rain.

The price they advertise is the price you pay. No added fees except for a doc fee and taxes. Was very pleased with salesman. Ask for Firas. There was one problem with the vehicle and they are working very hard to fix it. I have found them to have honesty and integrity - something very rare in car sales today.

Only place my ford goes oil changes always quick and easy.

They have helped me each time my car has needed to be fixed. If they couldn’t fix it, they sent it to someone who could.

Best place in Mobile to buy your next truck

Disappointed! I have used AutoNation Service Dept for a lot of my work over the years and have been pleased. However, I was very disappointed during my last visit. I made an appointment 2 weeks in advance. I dropped off my truck to repair a door lock on my F150 at 7:00. When I called back to check on it at 15:00, I was told it wasn’t looked at yet and “maybe tomorrow”. So now I will not have my truck for at least a minimum of 2 days, but probably longer. Chris told me they are backed up a few days. I get it, work does backup, but if your backlog is such you have to hang on to a vehicle a few days before you can get to it, tell the customer up front or delay taking additional work. Showing the customer a little common courtesy goes along way to demonstrating true professionalism. There’s not many people who can go numerous days w/o their vehicle. AutoNation you can do better!!

2022 update...just found out my car had a class action lawsuit that exp 2020. 1 year after we bought it. Now my car is not drivable. Look it up 2010 honda crosstour. Ironic it was not fixed prior to buying. Thanks yall! Best car buying experience ever! EARNEST LAMB is the best, no nonsense, no hassle, non-pushy salesman I've ever dealt with. He seems to really care about what u want not what he's gonna make. I will always go to Mr. Lamb from now to eternity. Thank you so much Mr. Lamb from my husband and myself.

Great experience with Anthony

I had 3 recalls. One MAJOR that would not allow me to close my driver door - the car was undriveable . Mullinax Ford told me it would be OCTOBER before they could get me an appointment to fix this issue. I contacted AutoNation and they were able to get me an appointment within 2 weeks, then after a cancellation I was able to get an Appointment the NEXT DAY! I was even reimbursed for repairing a recall issue that I didn't know was a recall! Due to a backlog they kept the car through the weekend but I was appreciative of all the efforts and the customer service from their Service Department!!

Autonation Ford mobile service department is one of the best in the country

Great service and very friendly staff!

Pretty good service and nice people I’m still waiting on a call back to have scratches and a window replaced that was promised being that that couldn’t do those things prior to be purchasing my vehicle but overall a nice dealership i would say.

Some Jackass ran into my car causing $11K worth of damage. They got my car up and running as good as new in 3 weeks. Kept me informed of repairs. Great customer service!!! Will be bring my car back if ever need another major overhaul.

I was traveling through the area, needing an oil change. They got me in, changed the oil and took care of a recall. The young lady who greeted me and handled my needs was great and super sweet! I would definitely return to Auto Nation, if I'm in this area again and needing service.

These folks took customer service to a higher level. They were on time and very thorough. Chris did an excellent job.

My March 12th service was 5 star service. I was in and out in a timely manner. Morning appt are my favorite.

I have a 2019 Ford Mustang convertible 40,000 and the dealership told me they don't have a technician that work on convertibles because they retired. Guess I will have to wait until they hire another technician that works on convertibles. Car is still under warranty wow. Oh well I'll just get in line and wait

Service is excellent and staff is happy to answer questions.

Was a very straightforward and streamlined experience.

They met me at the door told me to two Oil changes ahead of me but got me right In service lady was very helpful in and out in a hour.

Was pretty impressed with the quick service and turn around. Had my Lincoln serviced in less than a week. Comparing to the other two dealerships that I called around that quoted me 25 to 30 business days to diagnose, order the part and fix the same issue. Christopher stayed in constant contact via text message which was convenient for my busy schedule.

My car started acting like it might have a minor transmission problem. It was still barely under the power train warranty so I took it to the dealer to have it checked out. Had to leave it for several days as the transmission technician was on vacation but when he returned it was determined that I needed a new torque converter. It had to be ordered which took several weeks so I took my car back home while the part was ordered. When the part arrived at the dealership, I took my car back and it was repaired. This took an extra day because they shipped a used part and had to overnight one from another dealership. When it was finally repaired, it ran fine. It was covered 100% under the powertrain warranty! My only complaint is that there was no allowance for a loaner or rental car while my car was being checked out and/or repaired! I was told that this was due to all the covid restrictions. Suggest that this problem be corrected now that most of the pandemic restrictions have been discontinued. Overall, the dealership dig a great job, all things being considered! 😀

The best and quickest car deal per usual with Mr. Make It Happen aka Anthony Mosley, is the best in the business. Go see him at AutoNation Ford.

So far not a very good experience dealing with these people. I had a firm agreement to come buy a van, when I went to head that way they informed me that somebody else was there buying the van that we had made a deal on. The sales manager was very apologetic and acted like he was going to help me find another van for the inconvenience but I have heard nothing from them. It was just an empty promise. Maybe they will step up and make this right but so far nothing but crickets!

Jenny Ludhoim did an outstanding job, got me in and took great care of me. Stop in and see Jenny.

Didn't think we were going to get a vehicle from here but they did have one that we wanted and we will say that they overall tried to please us in every way so we are very pleased with everything 💖

In and out in a short amount of time for oil change and inspection.

Beware of the service department! They have incompetent technicians! Customer service from service writers is horrible! I currently own 4 350 and 1 250 all 2020 and 2022. I bought them all from Jeff Phillips he is awesome. He asked me to give his service department a chance so I did. Never again they are horrible! Take your Fords to Mullinax for service.

I bought a car from here 3 months ago. I worked with Salesman Cowboy and finance manager Ozell DuBose the day I purchased. It has been 3 months since I purchased my vehicle from this dealer ship and they have neglected to send over the necessary documents in order for me to register my car. This leads me to believe that they sold me the car without having the title available to them. I have since been in contact with Finance manager Nelson Bryant who was kind enough to gift me with another temporary tag and then never answer my calls regarding registration ever again. This entire establishment is a joke, save yourself the headache.

For me Oil change was in and out in a short amount of time.

After buying car from here I schedule a appointment for them to fix things that was wrong with it from who traded it in previously . Well today 07/14/2022 I had the appointment. My car was there for over 5 hours . (I had a morning appointment) nothing was never done . So I said I would come pick it up and take it else where to have it fixed ( water reservoir for windshield wipers, shutter door for air , a peice of the front of the car , and a rattle sound in the dash ). I will never come back here for the service department again . I had even called several times to get updates and was never given anything. I had Tyler as the service person and he’s rude .

Service department is horrible! Customer service from Tyler was the worst I have ever seen. I have bought over 10 vehicles fom Jeff and Allan over past 5 years they were great. I always bring them to Mullinax for service. Jeff asked me to give service another chance so I did. I will never use service department again. I will probably go back to buying all my company vehicles from Mullinax because of this horrible experience!

I needed a recall repair for a door latch. The work was performed well enough in the timeframe they gave at do off. The improvement could be the appointment holding. I had an appointment 2 weeks before and they had some complications with mechanics and staging personnel. They called trip tell me I have been cancelled and will receive a call from the scheduling department soon to reschedule. I didn't receive a call so I called the next day. I was treated as a new caller and scheduled 2-3 weeks out. I explained how I felt about this new schedule and asked for an explanation for another 2-3 weeks when today was my scheduled drop off day. This communication needs improvement.

Anthony Mosley Mr.make it happen 🐐

Have been a customer for 30 years. Always have a good experience.

Absolute worst service team I have ever seen. Confrontational for no reason at all and fuelled by a incompetent service manager. Gm could care less about treatment of customers and more about 1 star reviews. This is why the better business bureau doesn't accredit them. Do your research before you have to deal with this incompetent management team.

very helpful and efficient. we came in close to closing, they provided the needed service and got us back on road . Thank you so much Chris.

Maddie is an awesome salesperson. She was honest and upfront. She also ensured my radio will be replaced next weekend. Thank you Maddie !

Went to Autonation to get a remote key made for my f150 that I bought from them. Sat for over an hour before someone came to tell me they didn’t have a key but could get a key sent over from another dealer. So I went to the other dealer and got it done in 30 minutes. What’s funny is, there were people sitting behind their “Service Desks” doing nothing....nothing! I watched to see what they do....... no paper moving just sat there looking out the windows.... waiting I guess No one checked on me or give me an update. Got to the other dealer, walked in and two people we on their feet asking to help me. THATS SERVICE!!!!

AutoNation Ford Mobile made the purchase of my 2022 Bronco Sport so easy and fast. Willie Gaston was such a joy to work with - along with the rest of the team we got to meet. Can not recommend them enough!

AutoNation Ford Mobile made the purchase of my 2022 Bronco Sport so easy and fast. Willie Gaston was such a joy to work with - along with the rest of the team we got to meet. Can not recommend them enough!

AutoNation Ford Mobile made the purchase of my 2022 Bronco Sport so easy and fast. Willie Gaston was such a joy to work with - along with the rest of the team we got to meet. Can not recommend them enough!

I bought a brand new 2022 ford f150 lariat and it had a front camera fault that I was told could be fixed by doing an update but that wasn’t true so my truck has been in the shop total of a week and a half, longer than it’s been in my possession and it’s still not fixed.

From the purchase of my vehicles to the services that have been performed at AutoNation Ford, I have always had a great experience with any of their staff.

Out standing customer service in the Parts department

Always a great experience there.

Recently bought a vehicle here. Excellent staff. My sales person Zach Herrera was very friendly and knowledgeable about the vehicle I bought. Highly recommended for your car buying experience!!

Great buying experience w Firas and Thomas! We stayed in contact on a desired vehicle that was unavailable. While on vacation, Firas text me to let me know it was available. We discussed numbers one time and Thomas and Firas got me what I wanted. I picked it up a week later once we returned from vacation with no hassle. Ozell was fabulous w the financial paperwork as well. We have purchased many vehicles through the years and this was by far the easiest transaction and experience ever! I’ve already began recommending Auto Nation Ford Mobile to my friends and family! My wife and I had a first class experience and are happy w our new Bronco!

service people very helpful, kept me informed

I think the experience was a good one and they took care of me. I think they worked with me for a deal and got it right. They fixed all the issues I had with the car by it been used. My only issue is that the speaker on the passage door was busted and they wouldn't fix it. I don't understand why but they would not do it. Other than that the experience was great.

Thank you Tyler and your entire auto service team for helping me manage the repair of my 2019 Expedition. In a World turned upside down by crazy politicians creating economic and supply chain turmoil Autonation came thru finding a solution to my problem. Del Sawyer

These cars salesmen are jokes. They steal your money and don’t answer the phone. Good luck getting customer service after they take your hard earned cash.

Worst experience ever. Stay away. Total waste of time with these guys. Horrible customer service from Ron.

Would leave negative stars if possible. These people can’t do anything right.

Chris and his crew did a great job! They had my vehicle in and out efficiently. I will definitely use them again for my next vehicle service needs.

Took my car in for an issue I was having. It took them longer to get to my car than was estimated when I scheduled the appointment because they only had one technician available and several other cars ahead of mine so I did have to check in a few times to make sure I was still in line. Other than that, it was a good overall experience. My service advisor Chris reached out when he had an answer for me and he went over all of my options. I had a lot of questions and he was patient and gave me what I felt were fair and honest answers. I would definitely use Autonation again.

Very disappointed with the service, they were supposed to replace the catalytic converter on my truck and kept it there for over 2 weeks. After calling numerous times they said that the part wasn't going to arrive because of delivery issues. They also had the nerve to charge me $109 for the diagnostic, when in fact I showed them in advance the AutoZone free read out of the problem. Their lack of communication and customer service sucks big time. I don't mind renting a car while my truck is being serviced but to rent a car while my truck is sitting in their facility and no one is working on it really bothers me. I will never take my car to that fancy location with inept service reps that think and act like robots.

Ford Nation very professional and friendly customer service.. God knows we need more of that in the world

Thank you Ryan in the service department for going the extra mile for me yesterday. My Daughter dropped my car off for a routine oil change. Ryan noticed my tires were very worn. He told me about a great special with rebate. The dealership was out of the tires I needed. They went to the Dealership in Pensacola to pick up my new tires. I was on a very time restraint pick up time. Ryan, made everything come together in perfect timing! This will be my lifetime Dealership! Thank You

They couldn’t find the problem but then told me they fixed a bunch of other stuff that didn’t fix the problem now they have my car again because the problem started as soon as I picked my vehicle… better car training will help them

Mr. Terry Peterson, thank you and the entire staff. Excellent experience. Very satisfied.

Had the truck for 9 days and was not able to fix my issue. Also, I asked for an oil change and that was not performed.

Bought my 2021 Ford Edge here at the end of August last year. I've had 2 services done and throughout all of the process, and I've had no issues.

Had a wonderful experience with auto nation Ford. Mattie was very helpful .she took us through ordering our new mustang all the way to taking a picture of us before we left with it She was very patient and answered all of our questions. She worked with us until we were comfortable with every single aspect of our experience with buying our car. Thanks to Mattie and all of the workers at automation Ford. Very pleased customers

Service brake and engine lights on….said I had to drop it off and leave it there for 5-7 business days before they could diagnose? How is anyone supposed to do that? Warranty I bought at purchase doesn’t do any good if you can’t get anyone to service it!😠

Everything was good. Nice! Lovely place. Wonderful coffee.

Staff was super friendly and nice. Oil change was no issue, but paid extra to have the break light replaced and noticed on the way home it was still not working... Luckily I was at home and was able to check it out and the bulb had been pushed in to far. I mainly was upset that this was not tested before giving the car back to me?

Absolutely LOVE Cowboys customer service! He is down to earth and very professional. 10/10.

Anthony Mosely and Terry Cleveland are the reason that Autonation Ford is thriving. Superior customer service and no stress

My experience with autonation is always a good one. I made my appointment came in and they took care of me and my car. It wasn't a long wait. I sat in the waiting area which is always clean and when finished. they was very courtesy and professional. They are my car. Go to people. 👌😁

Bernard Ball II Was very helpful and taught me a lot about the car dealership business and buying cars if u go to Auto Nation ask for him real genuine guy and will get you set

Gabbi was outstanding!

Great experience! Very nice and helpful staff. I took my car in for The Works and that’s exactly what I got at a much more reasonable price compared to other companies. Would definitely recommend!

I purchased a gmc from this dealership in February. Drove from panama city to get it everything seemed fine on the way home we stopped a couple of times and the step bars wouldn't open and close like there supposed to. I messaged Maddie my salesperson and she said no problem we will take care of it. A week later the transmission started to slip I called her and let her know. Being I'm several hours away she set me up with a appointment at a local chevy dealer. The told autonation the transmission was going out and the motors on the step bars also. Autonation decided they didn't want to pay the price the chevy dealer wanted even though Maddie said it was cover under a warranty. She set up a appointment for the panama city autonation but it would be a month and they would have a rental car for me. On April 28 the day before my appointment I messaged Maddie to make sure they rental car would be there. She said that is autonation panama city job. Next thing I know a sales manager is calling me and telling me that they won't fix the step bars and I wouldn't have a rental and be happy I'm getting a free transmission. I went to the dealer the next day which was a Friday and they said it would be 3-5 days before I got my truck back and that was just for the diagnostic not even the repair and they wouldnt start counting till monday. I tried to call and texted Maddie saying I needed someone to call me back and got no answer. I have called the dealership multiple times and no one will call me back. I have also contacted autonation corporate office in Fort Lauderdale twice and I have been told I would be contacted within 48hrs and no one seems to care that this is going on. This is by far the worst dealership and customer service I have ever dealt with.

Everyone was so kind! My car looks and drives amazing!

Very rude guy

AutoNation Ford Mobile provides me with prompt and friendly service every time I visit. The Service Technician, Ryan, did an awesome job with the routine maintenance on our vehicle.

I’ve purchased two diesel F-250s from this dealership, and I only trust them with maintenance and repairs. This has been the friendliest and most professional dealership and shop that I’ve worked with. The staff here is extremely friendly and accommodating. I’m always happy when I pick a truck up from the shop.

Go see Gabbi in the Service Department she's the BEST. Gabbi is a GREAT CSR in Service Dept. lf I could give her 20 Stars I would.

car did not

Great bunch at this store, they will get the job done.

Purchased an Expedition and one week after it went in the service center. It’s been in the shop for THREE WEEKS unresolved! Nothing. No rental. No effort to make it right. Still haven’t registered my warranty. I will not recommend AutoNation to anyone.

I have always had a great experience with service on my new bronco!

Took my truck here for a routine oil change and tire rotation. I was able to drop it off and pick it up very quickly. Service was great and so was the price. They also checked a ton of other things to make sure my truck runs at its finest. I will returning here for all my truck needs. Thanks to Ryan for getting me all set up amd back on the road.

Went in on a Saturday to get a routine oil change and service. I was also in the market for new tires. Autonation had a really good buy 3 get 1 for a dollar deal going on at the time, so we decided to go with new tires as well. They fit us in right away. We did end up having to wait a while, however was given a free detail voucher. They have also been friendly and honest from my experience!

Always friendly, very helpful, and most importantly, honest. I never worry that I will be sold repairs that aren't needed. Very helpful in all my concerns.

These guys always, always do a good job for us! Seriously, zero complaints. Everyone is always helpful and kind, the dealership is always clean and inviting, and the service department is patient, helpful, and does a great job. Again - zero complaints and an enthusiastic thumbs up to this location of AutoNation Ford!

If you looking for great service go see Maddie Ana d Walter they made this online process so smooth for me. I always was nervous about online car shopping but they called and not once did they make me feel uncomfortable… Thanks Maddie and Walter I’m officially an AutoNation girl

Mr.Mosley listen to me I had been to Autonation several times about my car.I was waiting on a part for it.Althougj I didn't purchase my car from Autonation I felt that I didn't matter.I had spoke to several people I did a credit application before and no one called me I called the person I had spoke to only get his voice mail.So I decided to sell my car since I had been waiting since October of 2021 on a part. Glad I met Mr.Mosley he helped me .

Had recall work done....was in and out in less than 4hrs....also done complete inspection..was very appreciative ..being just bought the truck less than a month ago from different dealer...thanks

Was satisfied with the vehicle but the buying process was terrible. I drove 150 miles with check in hand to buy the truck but had to sit there for 3 hours waiting for the financial person to get the paperwork done. They knew the previous day that I was coming with a cashiers check and should have had all the paperwork processed. I was very disappointed and 5 minutes from walking out and not buying the truck.

Friendly staff. Made my new purchase painless.

Autos Nation Ford on the service Rd. in Mobile. Al. is at the top among car dealers in my book. They provide fast efficient service by people who care for their customers. Mr. Tyler Rush is my personal representative when I need service. He pays attention to my request and personally oversees the work as it is being performed. Their charges are reasonable and guaranteed to meet their customers expectation. I had not been a Ford man until I bought my 2013 Fusion from Auto Nation, and now I am sold on Ford, and service after the sale has always been performed to my schedule and satisfaction.

I had a warranty issue with my new vehicle with less than 7000 miles. I first talked to the assistant service manager ( Lester) about a warranty claim. After no response in over a week, I went back to the dealership and learned that he retired. I then started the process with a new person. After two months she advised the claim was denied. I went up to the dealership to see why it was denied only to learn she had also left the dealership. I then started dealing with the service manager (Jerry) who said he would look into it. The service manager never returned a call. I finally got the opportunity to talk to Chris the assistant manager who had my claim handled that day. Chris advised when the part was in he would contact me. about a week later Chris sent me a message to set up an appointment to drop my vehicle off. If more of the employees were like Chris I would have given the dealership a great rating.

The customer service is awesome!

Professional & excellent service.

We’re traveling & my check engine light came on. They got me the same day & fixed my problem…Thank you Jerry the Service Manager & Steve the Mechanic. You are truly an asset to AutoNation

My sales agent, Mr Ball was exceptionally well versed on the auto I chose. He asked great questions to learn what my desires were in purchasing a used vehicle, and made sure my desires and needs were met. Bernard Ball is truly an asset to your organization. On the other hand, your F&I manager, once learning that I was going to finance through my own source remained aloof and disinterested in finalizing my purchase. At the end of signing the paperwork, I had to ask if we were finished. He just answered yes without even a verbal “thank you” for your business. I realize he wasn’t going to make personal money on the sale, but since he didn’t even offer to try and beat my rate, he certainly didn’t deserve my business. He wasn’t much of a “team player” for your organization.

We purchased a 2011 Ford F-150 for our grandson. The truck was immaculate. After a couple of days it had what we thought was an oil leak. We contacted the dealership and was told to bring it back so they could check it. Mind you, we bought it with no warranty. We took it back and they found it was a leak from the coolant. They fixed it at no charge! They have just earned a new customer. We will be back to purchase from them again. Thank you Autonation!

Awesome People Donald Was Wonderful

Horrible service department. Waited 4 days and NO work was completed. Made an appointment for 7am on a Friday to have a factory recall fixed and decided to have full maintenance also completed. I was told I would have me vehicle back by the end of the day which didn’t happen. Saturday was told they were waiting on tires. End of day Saturday, vehicle still not ready. Monday 4 days later, still waiting on tires. Decided to go get my vehicle to only find out that they had done NOTHING! Absolutely Nothing, but had just started in the recall! No excuses for keeping a vehicle for 4 days and doing NOTHING!

Mattie Brewer was very friendly and helpful with my selection and purchase of a used vehicle. She went out of her way to help me and I would recommend her to any car purchaser. Tyler Rush in the service department is also terrific. My trade-in vehicle needed a repair and he got it done in short order while keeping me informed.

I’ve always received fast and professional service. I usually have to wait and they seem to get the work done and get me back on the road quickly.

Great price and competitive interest rate. Willing to negotiate

They are always attentive and take care of my car repairs, putting my mind at ease. I don’t feel taken advantage of! They explain well and give good advice.

Disappointed in the service department. Made appointment 7 days in advance, took 4 days to tell me I have a bad wheel bearing, no parts, has been over a week and still no parts, they told me their other Autonation dealers wouldn’t let them have the parts and it’s on back order. Checked with Napa Auto Parts, they have the parts. Truck has 66,000 mile, work is under warranty, I guess after they sale you a truck you’re not important to them anymore

I to my car in for a few concerns and Donald listened to my concerns, had everything checked out, kept me updated on progress and had my car ready a day earlier and gave me all the information on what maintenance that would be coming up. I recommend you take your vehicle there if you have any issues or just concerns. Very friendly and helpful. 5 out of 5

AutoNation Ford of Mobile consistently does a great job for me. Every time they’ve worked on my vehicle I have been impressed with the professionalism, efficiency and timeliness of the repairs. Tyler is the man. Best service writer there…in my opinion. He has made things right for me every time I’ve dealt with him. Highly recommended…stay away from the other Ford store in Mobile. Not worth your time. 2019 F250 Limited.

Great experience! Would definitely recommend.

Awesome experience!! JT was my salesman and he did a great job. He helped me find the exact SUV My family needed and got us a great deal.

Great customer service! They were super helpful and I had a speedy service when I had two flat tires

awful customer service SLOW SLOW SLOW SERVICES this has been the worst experience I have ever had with having a vehicle repaired. the service team does not return calls the reason is always they did not receive then. they ask you to bring your car in and then they do not look at it for weeks. mine had warranty items so it took additional weeks for them to reach out to the warranty company. then when it was all covered they called and said when can you bring it. I've called multiple times in response to bringing it in and no call back. I finally get my service rep today and they closed the ticket. if I bring it in Monday they may get to look at it by Wednesday or Friday if nothing comes up?? then they have to reach back out to the warranty company and then they can put it in line to be repaired. when I initially called I was told if I brought it in on Thursday it would be checked out by Friday and the repairs could start the following Monday. it has been months. F250 issues warranty items: ball joint passenger mirror passenger door lock rear sliding window the sunroof doesn't open not a warranty item $3500ish for them to replace the rail so that isn't something they are repairing.

we bought a used 2017 dodge journey two weeks ago. Two days later transmission is messing up. we get told to take it to their dodge dealer. they inform me after two days they can't do any repairs until warranty information is provided to them by ford. finally got that handled but now we're being told that we have to wait for confirmation from warranty before they can even order the transmission and then we have to wait longer for rhem to replace the old one with the new one and it could be after the first of the year before we get our vehicle back. we only had it for a week before we turned it back in for repairs. we feel like we gave them 4,000 plus our ride back and we have nothing. wont ever go through this again. we think they should put us in another ride and be done.

This dealership has the absolute worst customer service. No one wants to take ownership of the problem and it takes 5 or more calls to get someone on the phone.

Took my truck to AutoNation Ford Mobile for door ajar, alarm system going off at night and navagation system. Had to leave it overnight and when I when back it was in back lot. So when I asked about it, they said it's done??? Now week later it's doing the same thing. Does anyone know if there is help out there.

I’m the kind of buyer who wants to drive up, walk the lot, pick a car, buy it and drive it home. That’s exactly what happened, so I was very happy with the process. No heavy-handed sales pressure on warranties, etc. “Here’s what we offer.” I’ll take these two options. “Cool, sign here.” Done.

My air stopped working on my 2021 F150 lariat, I scheduled an appointment, which they could not fit me in for a week. So today I show up for my appointment at 7 am drop my truck off and wait. The day goes on and I call them at 12 to see when my truck would be ready and they have not even looked at it, he said he would check the status and call me back. I heard nothing from them all day and called back at 5 ( since the service never called me back) they have still not looked at it. I asked what was the point of having an appointment if you don’t do anything about it, and was told the appointment was to get in line. So here I am with no transportation and no way of knowing what is going on because of the lack of communication. this is not my first disappointing experience here I brought my truck in for an oil change and tire rotation and detail last month and was told it would be about an hour and half to two hours so I waited, four hours later I asked if my truck was done that I needed to go, they said it was on the lift finishing up, so I waited another hour went bye, now I have had to reschedule my other appointment’s and asked again if my truck was ready they said yes they where pulling it around. My truck comes around and has not been detailed I told the it was supposed to be detailed, and was informed that I seemed like I was in a hurry so they decided not to detail it, which is what it went in for. So I took my truck and left without the detail, because it took 5 hours to change oil. This dealership has the worst communication in the service department i have ever seen, and have had the worst experience at service I have ever experienced, you take away the great experience from buying a new truck with your lousy service and customer service. I will update status when I know something. ( There are other services centers in the city that honor my warranty and can service my truck and purchase new ones from.)

My Father did just did a trade in the informed him that his had insurance from front to back and that everything was covered under warranty. Then BOOM something literally had before his 30 days of having the vehicle they informed him that he had two issues with the car which had to be already there before purchasing the vehicle and they informed him they would not cover on the warranty also my father is on a fixed income. So unexpected charges are a burden so when they hit him with a fee for fixing one of the items and stuck him with the issue that was already there. I just don't feel like they handled the issue accordingly like they should have.So I wouldn't bother purchasing a vehicle sadly!

Every time we bring our vehicle for service we have nothing but problems. We just had to wait two weeks for an appointment for warranty work. They had it three weeks before they ever looked at it. It has been another two weeks and still no one will tell us anything. We have bought 6 brand new Ford vehicles in the past six years. Apparently there is no leadership for Ford in Mobile. Time for a change.

the service department was very rude and unprofessional. Had to call the call center for help.

I am very disappointed with my service. What's the point of making appointments for customers, if there is going to still be a two week wait. With my extended warranty, my car has to be diagnosed before a claim can be submitted for a rental. They were not willing to diagnose my vehicle or even take the extra step to find out if there was something else they could do about getting a rental. And check this! My service advisor didn't even know I had picked up my car. He called to validate date the vehicle had been picked up. Worse service appointment ever!!!!

Como vender carros si no puedes dar el servicio de mantenimiento cuando te toca, como vender un plan de protección que en realidad no funciona, como ka atención de servicio al cliente es tan pésima como fue conmigo? Sera porque soy hispano? Ni tan siquiera me dieron una solución, para mi opinión me sentí estafado por esta gente

Me & my husband purchased a 2021 Ford F-150 on Saturday and I absolutely love it!! Not only was everyone at this dealership great and easy to work with they made you feel at home!! My salesman Ron Childs was great! Loved their finance manager who is an Alabama Fan.. lol The sales manager worked with us to earn our business and because of that we will buy again in a few years!!

My husband and I had the best Salesman-Kevin Chapman ! We purchased a used vehicle and we are extremely thankful for the great customer service we got from Kevin and Auto Nation Ford Mobile. If you need a vehicle ask for Kevin Chapman and you will be treated well!

Made an appointment well in advance to replace coolant reservoir covered by warranty. Dropped my truck off and they called me mid-afternoon the next day and said I would need to leave the truck for a few weeks before they could get to it. They said the appointment was not to get the work done, but to drop the vehicle off to get in line for an unknown period of time. They said if I took the truck I would lose my spot in line. They would not bring me my truck nor would they give me a ride to pick it up.

Excellent service! The staff took great care of me and my vehicle in a timely manner and addressed all my concerns. I especially appreciated Laura for being very knowledgeable and professional.

We booked our appointment a month in advance and were waiting at their door for them to open at 7am. I left the truck with them for a braking system problem. Around 3pm, I called to see if they were going to have it ready for me to pick up before they closed for the day. They informed me they were not able to get to it yet and expected to see it the next day. I called again the following day and was told it would be at least another week before they could get to even evaluate it. I asked why I had needed to schedule an appointment a month out only for them to leave it on their lot for at least a week and a half. They told me it was just to get in line. I needed the truck and asked them if I could keep it in line and have them call me the day before they were ready to look at it. The answer was no. If I wanted them to look at it, I would need to leave it there.

I purchased my Explorer from Autonation and found the service department to be excellent. Tyler is my service advisor and he is the best. Keep up the good work guys!

everyone that worked with me were awesome. they explained everything so well and really worked with me. It was a great experience.

I had my oiled changed and tires rotated. Price was reasonable and Keith kept me informed about the service

Great service and awesome staff! Cameron, in the service department, made sure my servicing needs were met in a timely matter. In addition, when a recall took longer than expected, AutoNation Ford, made sure I had a rental vehicle until my truck was ready. I highly recommend AutoNation Ford for the great vehicles they have and awesome customer support!

We purchased a 2016 Lincoln Navigator( flawless on the inside) on Thursday the check engine light is already on by Saturday and it’s doing the same thing with the air conditioner as our 2005 Navigator. Very disappointed and we traveled all the way from Florida to make the purchase.

The only thing consistent at this service department is their inconsistency. From less than professional and knowledgeable service advisors to a staff that does not perform all services requested or even advertised. Have even had my vehicle damaged while in service department care and not made aware of. Had to find on my own next day. Always an issue when taking my vehicle to this dealership and frankly, prices have gotten utterly ridiculous for a diesel service. Will look at different manufactures or travel out of Mobile to another Ford dealership for future purchase. I do not recommend doing business with this dealership. They quote one price and when vehicle is complete the price is another, obviously more and basically hold your vehicle ransom until you pay their price.

Once they got the part it didn’t take long to get my car back. The only problem is that you had no loaner cars and Ford doesn’t want to cough up the entire bill which was over &5,000. Your service was great!

Don't believe their claim of a money back guarantee. They don't honor it. I tried to return a truck 2 days after purchase because it was broken and they refused.

I had the worse customer service today from the service center. I promise you they don’t care at all.I have never had such bad customer service, they had my truck for 2 days for them to do a oil change and look at brakes and nothing was done. I will never go back

Service was excellent! Kevin took excellent care of us. Highly recommend AutoNation if you are in the market for a new vehicle.

I posted my issues on google

I contacted them regarding a vehicle I was interested in on Wednesday afternoon. We received 8 emails and four phone calls by Saturday morning when we went in and bought the vehicle. Now I have questions regarding the service contract we purchased. My husband and I have called them and left messages four times, and I have reached out to them twice on instant messager through their Facebook page. NO ONE will return my calls or answer my questions. THUMBS DOWN for their customer service. I guess once you sign on the dotted line they are done with you...

Service with a smile even during these trying times. Thank you!

We had a wonderful experience with your team at Auto Nation. They were extremely friendly and helped me figure out a couple of missed details about my order. Highly recommend Going and seeing them!

I would not recommend this dealer to anyone. I bought a used vehicle with a 90 day 4,000 mile warranty. Tried to have issues fixed before warranty expired but they couldn't get me in for service. When I finally got in for service, my warranty had expired and they wouldn't fix the issues. Even though they were aware of the issues well before my warranty ran out.

My husband purchased a truck on 7/13. He took it to the service department on 7/19. It's 8/2 and we still have not gotten a call about the truck. When you call the service department, you're in hold forever. I'm wondering how many people working here would be able to go 2-3 weeks without their vehicle.

It was a pleasure to work with the staff at AutoNation Ford. As soon as you get our of your car, there is always a friendly face there to greet you. My Salesperson Walter was amazing as were the Sales Managers and the Finance team. They made buying a smooth process!

With My service representative Customers are always put first!

Need to better improve service. on 3 different occasions I got schedule for appointment for a recall repair and each time I arrived I was told they don't have the part to perform repair. Auto nation need to do a better job of calling the customer before hand to inform them that they don't have the recall part available instead of wasting customers time. Another instance of bad service was I dropped my car off for an oil change and tire rotation and never received a call back stating that my car was ready for pick up. Auto nation kept my car the whole day and the next day I had to call to check to see if my car was ready for pickup, which it was. Service and communication is just horrible.

It took almost four hours for an oil change and tire rotation. I also received NO information from the multi-point inspection that was included. I’m fearful that it was not even completed.

I took my car in for a recall on door latches. I had a appointment for Friday June 25 at 7:30 a.m. I had it there at appointed time and date. Chris was my Service advisor. I get at text from Chris at 3:43 p.m. that they did not get my vehicle in today. But he said he will do his best to get it in Saturday. Did not hear from him again until I text Monday morning and ask for a loaner since they had still not gotten to my car. He informed me that this recall does not cover a rental. He then says if I like he can reschedule for the repair and I can come pick up my car. I then ask if they have the parts and if they are short handed. He responded that they do have the parts for my repair and yes they are short handed. But then he said we have a lot of vehicle in for repair because no one can find new ones to buy. He said they have been running 3-4 days behind for appointments, unfortunately. I ask what his best guess of when they can get my car ready. Chris said most likely be the end of day tomorrow (Tuesday) or Wednesday morning. Tuesday after noon I text at 5 p.m. and ask for update. He said not yet but it is close to the top of stack. Wednesday morning I called AutoNation and ask to speak to a manager. I was connected to a manger and filled him in on what was going on. He took information and said he would check and get back with me. He called back about 30 - 45 minutes later and said they only had certain technicians that could do the door latches. Also if some clamp breaks while doing the job they would have to order them. He said I’m not saying it will happen but it could. He said he would try and make sure they would get to it. Amazingly I get a text from Chris at 3:45 p.m. Wednesday that it is ready. Forgot to mention that I had asked them to adjust my low beams headlights. When I picked car up I ask if they had adjusted my lights. Chris said that the technician said the lights could not be adjusted. Well I know this is not true. So to AutoNation I would say how many people can do without a car for 6 days? Don’t over schedule your appointments. If you knew you did not want to work on recall just call and reschedule. When I used Chris Myers Pontiac on my recall for air bags (twice) they gave me a car and also it was done in one day.

Service advisor Chris is the best!

Difficult times for parts and such, but Chris did a great job

The staff is absolutely wonderful and shoutout to Laura in service center She is an absolute sweetheart!!!! My car blew its motor on its way from Mississippi to Va beach and they have gone above and beyond to help me with my kids and dog.

These guys are the best. No pushing No sticking it to you with fees. I'll be coming back next year to buy my wife's new car

Very polite and courteous

Ronald (and Gabbi who asked to helped us when he was out) were both wonderful--such a pleasure to work with and made the entire process seamless! They communicated about everything, texting/calling with pics and updates. They were also so gracious and kind, and incredibly thorough. As soon as I called Ron about the car we were interested in, I knew that he would be so great to work with--and that couldn't have been more true. I was really impressed by him (and his customer service and thoroughness) and would highly recommend him (and Gabbi). Great experience!

I originally bought my Fusion from Autonation. I continue to have it serviced there with Michelle. She is honest l, caring and dependable!

I contacted AutoNation and was blessed with my salesman, Ronald who was courteous, professional and knowledgeable! He took the time to send me individual pics of the car and answered all my questions! The quality of service I received from Ronald and Ralph was impeccable!!! Thank you AutoNation! My Lexus is All that and Some!!!

Excellent customer service was provided with a friendly atmosphere.

Posting for a friend. So I bought a 2020 f350 from Autonation Ford it was brand new had 5 miles on it from day one it has been horrible service the upper management sucks and lies 1 out of the 9 problems I have had with them is after putting 5,000 miles on my truck the tires start cupping so me acting as the uneducated customer and youngster they think I am they tell me that it’s normal and that it will straighten out to keep driving it well 13,000 miles into it I take it back now my tires have steel cords showing just on the front two back 4 look brand new still Chris in service tries to sell me a new set of tires after he told me to keep driving it that it would straighten itself out now out of all the trucks I have had when the tires start to cup there is an issue tire rods out of alignment bad ball joints tires just don’t cup there is always a reason behind that so I just said the heck with it and bought a new set problem number two I was supposed to get spay in Bed liner power running boards weather tech floor mats and ended up with weather tech floor mats and Berliner after they didn’t want to even hold up to that I had to beg to get them to fulfill there promise and they got over spray all over my truck and the general manger looked at me and said you didn’t look at the truck before you bought it note keep in mind they didn’t put bed liner in it until after two weeks of me owning the truck problem number three I woke up at 5am on a Monday morning cranked my truck went to work got to work and my truck wouldn’t shut off at lunch time I went to the dealership told them they laughed in my face told me they didn’t have any diesel mechanics on staff they could get my truck shut off but they couldn’t get it restarted and stated that it would be 4 weeks at the minimum to two months before they would even be able to look at it and then I said okay I can’t be without my truck that long so I will just leave here with you for about an our went with my wife to do an errand and called them to tell them I was otw back and they magically had it fixed problem number 4 I have a recall on my transmission they tell me it will be 4 weeks before they can look at it they have to many transmission jobs going on I can’t be without my truck that long just for them to be able to look at it and then keep it longer once they figure out what they need so I’m still driving it around like this so problem number 5 now my ac isn’t working they tell me the same thing that they told me about the transmission that they have to many ac jobs going on so I have not been able to get any help from Autonation Ford of mobile they are really on my trash list I will never buy another thing from them and I have three friends also that’s has purchased new vechiles from them within the past two years and is not happy with them either I have two companies as my own I’m not someone to go around bashing somebody’s business on social media but maybe this will get me some help and when they make things right I will take this down until then it will be on there Facebook page

May have recall issues related to steering but so backed up, can?t get to truck for week or so. Just very backed up. By computer or phone, Can?t get any good info. Service people were very nice and professional and provided truthful information on service times.

Chris and the entire service team are awesome - they have taken care of me and my car over the past 5 years, and they always do a thorough and excellent job!

I had a great experience from start to finish. The staff was very accommodating throughout the entire purchasing process. Mr. Jim Doucette goes above and beyond, and was a pleasure to work with!

Bought our F150 Super Crew Feb.2020, got a great deal and excellent customer service, been back a couple of times for service check up, and we drive close to 50 miles to get to Auto Nation Ford in Mobile, AL because of there great service and treatment of there customers. They really care about you! We love our F 150 highly recommend if shopping for new vehicle it?s worth the drive and time.

Ashe was a great salesman to work with. I purchased a 2005 Ford F-250, and he and the rest of the team made it a great first experience

Very professional staff and the service was great, quick and efficient.

Come on down if you need it we got it.

Best auto buying experience I?ve ever had. Sales group was very knowledgeable, and I was not pressured.

Chris and the mechanics generate confidence in their abilities to do it right the first time

Marcus the salesman was great. He was polite a gentlemen.

Scheduled service; oil change, lube and tire rotation. Appointment at 9:30 am. I arrived at 9:24, service completed at 11:58. Explanation was that their was only one lube tech and the he/she had to come to the service desk to check if we had a service plan. Total BS.

From the moment I pull into the facility, the staff is helpful and courteous. I would not take my car anywhere else!

Currently I am not a happy customer with FORD Manufacturing. Reason being is that its come to my attention my particular truck model 2018 FORD F150 King Ranch has a manufacturing defect with the installed v8 5.0L engine. "Excessive Oil Consumption." It has 4 TSB's on it, and needs a engine replacement. NOT HAPPY AT ALL WITH FORD.!!

Don’t go here. They are full of bs 😡 They will sell you a car and won’t make sure it’s straight before you leave the lot. I had to bring my car in for an oil change only a week after purchasing it from them. Their service department told me 30 minutes to change one tire and took over 3 hours. Don’t go here!

Very friendly employees and very timely repair time

We bought an suv from this place May 11. They spent all day looking it over and told us it was good to go. So we drove it home an hour away and the next day started smelling burning. Took it right back and they STILL have it 3 weeks later with no answer to what the problem is. Trying to get in touch with someone to get answers is impossible. This car should never have been sold and allowed to be driven off the lot. Will never do service here again!

Auto Nation is great!!!!! Fixed my 2020 Explorer less than an hour!

May 3rd I took my Mercury to Autonation for safety recall told it would take all day. I was not offered a ride or loaner to get home. They had car for weeks always saying waiting on parts. My recall letter stated parts were available. I decided to pick my car up on 27th. My car keys after being found were missing two keys no there were not in cup holder. Michele said looks like no one worked on your car. Mystery solved they did not want to work on my car. I will be taking it elsewhere for recall.

Got my truck back with grease an oil stains on hood an bumper....found absorbing pads in the bed of my truck...scuff marks on my number do to being stepped on

Brought my 2016 Ford Explorer in for a recall on the luggage rack covers. Was inspected in less than 2 min. Was then told would have to return to have rails repaired not replaced??? My luggage rack cover on the drivers side has came off and almost hit a vehicle behind us and was damaged and scratched . When I brought that to their attention was told more than likely the same rail covers will be used and an apoxy will be used for repairs???Not sure what I will do at this point. I would like to be made whole due to it being a obvious defect but like everything else looks like it comes down to the bottom dollar. Very disappointed.

Ford Auto Nation always provides quality services!

Very easy to work with and great overall buying experience. Would highly recommend anyone in the market for a vehicle to give AutoNation a look.

I recommend working with Ronald Child. He is very knowledgeable about what he does.

Everyone at AutoNation Ford gives 100% making your experience the best it can be.

Laura helped me with an emergency situation with my vehicle, she got me in and out very quickly, I can?t thank her enough

I t is always a pleasure to visit this car service. They provide the best serve for your car with friendly people to help and guide you through what, is needed form your car. I am a long time returnee and would not trust anyone else with my car but them. I bought my second car from this company and feel that I am in the position to say that they are the best, in the county. Go now tom buy your next car.

Chris is the best service rep. I have ever had the pleasure of using.

From online reservation, multiple reminders, and efficient device as promised in clean friendly facility this was a rare no hassle experience at a dealer repair shop

Mechanic must have had grease on his shoes, grease all over plastic strip just inside driver door. MESS

Great Experience. Jerry was my service advisor and she did an awesome job scheduling my car. I had to have a few repairs and she was great at letting me know what I needed.

Great service and sales and facilities!!!!!!!!!!!!!!!!!!

This is a great group of people noting but professional, from the minute I arrived through out the purchase experience. I have been looking for a new dealership to do business with and I have found it. I usually trade vehicles about every 3 years this was the easiest buying experience I have ever had. I will be returning in the future. Ask For JT great salesman.

Always very helpful and courteous

Everyone was happy and the service was great. Every vehicle was in order of the services preformed in my eye site

Service advisor Laura won me over by keeping her word in following up with me at every stage of the process.

To all the young adults trying their hand at buying a car for the first time this is the place to go! Moe and Nelson made my car buying experience the easiest and smoothest process! If they don’t have what you are looking for. They will do everything to find it for you! Thank y’all for everything!

Thank you Ron Childs for taking care of my family and their friends that were sent your way. They were very pleased with your service. Thanks again!

Ronald Childs set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Ronald Childs was responsive, extremely knowledgeable, not only about the car itself, but in walking me through the entire process. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect,GREAT EXPERIENCE!!!

Received superior service from Chris after bringing my truck in for leaking coolant. He promptly diagnosed the problem and offered a reasonable price for repair. I also got all four wheels alignment and resurfaced rear rotors. Everyone were very professional and it?s the main reason I will continue to bring my truck to AutoNation for service. I am very satisfied with the wait time as well as service. Thank you!

Great place to purchase a vehicle!! Great inventory and Ron Childs is awesome!! Go see him!!

Zach Is A Excellent Sale Person He Was Very Polite And He Is A Good Listener As Well. His Customer Service Was Phenomenal. Great Job! May God Continue To Bless His Because He Is Very Open Minded And Have A Good Heart. He Made Me Want To Buy The Vehicle. Yes I Would Recommend Anyone To Go See Zach @ Ford AutoNation. Great Job!

If it wasn?t for Lester I will no longer go there anymore. I have been a value Customer of Ford for over 50 years and this particular location over 25 years. This location customer service sucks for example the service manager who Sits in the office the entire day doesn?t care if the roof is falling though to the service provider who argue with customer through their frustration . I have never seen a disaster like this . I don?t know what is going on but if you need further information I have dates and names. This should not be a one man job and I mean Lester should be the only one providing great customer service it should be ether enter staff?. Truth be told or starts at the top from The general manager and it?s a Domino affect? please get back in to your location and take a view. I have reached out to corporate several of times and I haven?t receive a response . I came to this location I was treated fair due to my sex and color. I have receive this from both the males and females in the service department. I spoke with the general manager and he said come Back tomorrow and let Lester fix the problem??. I am so ashamed toe you all and how you letting this almost brand new upgrade corporate facility being run!!!! Get some people who care and not holding up a spot!

Great work done by master technicians in their field.

Tyler and his crew diagnosed the problem quickly and fixed it as always.

Whereas Ronald you are indeed a Good salesman,”great experience. You receive my highest recommendation! I walked out happy and appreciate the great customer service. Professional and polite salesperson!!

If you're looking to purchase a vehicle go to Auto Nation Ford and ask for Ronald Childs. Ron is experienced, courteous and will do his best to get you in a car along with a great deal!

If you are looking for good salesman, go to AutoNation Ford. Mr. Ron Childs is 💯 when it comes to putting you in a car. Great customer service.

Auto nation has the best inventory. a variety of pre-owned vehicles at a reasonable price. also they have the best salesman in mobile. especially Ronald Childs. very nice personality. and very professional. He will make sure you get a great car that will fit your budget. I recommend anyone to go see him. you want leave without a car you are satisfied with.

If you are looking for a great pre-owed vehicle at a reasonable price to fit your budget, go to Auto Nation Ford and see Mr. Ronald Childs he is a very professional and great at his job. He will do everything he can to put you in a car of your choice.

looking for the best person to get that car you want you need to go see RON CHILDS, he is the man you need to see wonderful and very friendly and understanding Your want and need RON CHILD IS YOUR MAN

Ronald Childs is one of the best sellers I know. He always strive to work hard for his customers and to assure satisfaction before you leave. He's the best. I would recommend anyone and everyone to him.

I sold two vehicles to Autonation Ford Mobile. Both times I was able to deal with Moe. (Great guy!!!) Both times were good experiences, I was treated great, and I received a very fair offer for both vehicles. I bought from Autonation in the past as well. I recommend them and would not hesitate to do business with them again!

Big waiting area,wifi, good coffee

Moe is AMAZING! Gave us a fair deal for our vehicle. He’s easy to get along with and very efficient. Highly recommend him 💯💯💯

No pressure, no hassle, very friendly! I will be Back for future car shopping and definitely recommend them. If you do shop with them I recommend Walter Forrest and Thomas Bethesda.😊

My oilchange appointment went well didn't have to wait as long and they notified me when my truck was complete

Thank you so much for making the buying of my new car seamless. Roderick was amazing.

I had a seamless experience with ANFM this past Saturday, dealing with Mr. Keith Brown. I found a car listed early on FB Marketplace, made contact with Keith, drove over from Gulfport, MS. and drove home that evening in my new car! If it wasn’t for distance they would have delivered it!

Moe was excellent from the start! Quickly answered my call, had the car ready for me when I got there, and was a joy to work with. Adam was quick and wonderful with financing, and made a dreadful process painless. Both of them made the buying experience efficient and fun! Thank you, Moe & Adam!

I purchased a 2017 F250 Super Duty. The experience was awesome. Got a fair trade in value for my vehicle and they worked really hard on the interest rate to get me in my almost new truck. See Ron Childs for your sales needs.

Professional

quick service but I have to return because cabin air filter is making noise now.

more did a great job finding what we wanted

Service was fast and easy to understand. S0 far my automobile is working fine.

Agreed to price over the phone, arrived at dealership 600 miles later numbers where exactly what we agreed too with no "fun business.". Car was ready when we arrived and our sales rep Gabby started the process right away. Jim one of the sales managers was great he made sure everything went smooth. It was like buying from a friend, a very refreshing way to purchase a car.

Ryan Reeves, my service advisor always make sure I'm taken care of. He is the best

Great customer service! The Manager Jimmy is Awesome and he has a great staff! They definitely work hard to meet all of your needs! A very friendly environment! great experience

It was a terrible experience. This was my 1st car I bought online and will be my last. They advertised the car with a warranty and when I got final paperwork they said it was a mistake that they didn't mean to have that in the ad. That should have tipped me off to what kind of place I was dealing with. The car arrived with numerous problems and it's been a nightmare trying to get help. So disappointed in Auto Nation in Mobile. Just another typical shady car dealership! They took the money and disappeared, I had hoped for truth and honesty from a large dealership. Buyer beware.

Wow, what a fraudulent dealership. I submitted my vehicle to sell to automation Ford of Mobile, got an offer to buy at $52,500. Got a call and confirmed with the salesman that $52,500 was the agreed to price if the vehicle is in the condition represented in the automation application. Since the dealership is an hour away I wanted to make sure they would be comfortable with the vehicle purchase so I sent them many pictures. I called them back after they looked at the photos and they said there should be no issue with the purchase. So, today I called to setup delivery and was emailed an appoint notification. So get this, following the appointment notification I get a text message that says “Just to be clear we agreed on $43,500; want to make sure we are on the same page”. I responded with the automation quote thinking they were confusing me with another customer and then got a reply that “Well, final determination is made once we see the vehicle”. So the fraud begins, I call the salesman and he refuses to speak with me and transfers my call to a manager who would not answer the phone. So, I call the switchboard directly and ask to speak with a different manager, which I did. I explained the situation and he says the Salesman made a mistake in accepting the automation appraisal and if I wanted to sell my truck they would give me $44,000. This is after a team of automation appraisers offered $52,500 and Kelly Blue Book shows trade in value to be $53-60000. I was willing to take less at $52,500. So, the old saying is true; never trust a car salesman or dealership. I hope all of you choose to go elsewhere to make a purchase because you cannot trust this dealership to keep their word.

informative, fast results,

Awesome experience, a beautiful and clean dealership

The stalling problem and the cranking problem were not resolved but they are still looking in to the issue. Service tech is great...

The service advisor, Michelle, welcomed me with a smile, very courteous,and helpful. I felt more at ease with leaving my car.

I was planning to have my 2017 f-150 serviced at Auto nation Ford, here is my first experience with Autonation Ford Mobile, Al. not so good. Setup appointment ( ap·point·ment (ə-point′mənt) n. 1. a. The act of appointing or designating someone for an office or position. b. The office or position to which one has been appointed. 2. An arrangement to do something or meet someone at a particular time and place. See Synonyms at engagement.) online, first appointment available is over a week away, leave a message that I would like a rental/loaner car set up also. so far no problem. On the morning of the appointment I call to verify appointment, rental etc. and am told they do not have rentals or loaner cars and that my car would sit for 2,3 or more days before they can get to it. (I am guessing next time I have a doctors appointment they need to be questioned as to how many days I will be sitting in there waiting room) I next ask when can i setup an appointment where me or the extended warranty will not be paying for a rental car while my truck just sits there? The reply, call back in a few days to see if we are backlogged. IMO this brings a couple of things to mind, if the repair backlog is that large and unpredictable built Ford tough is not as tough as it is supposed to be and after working for dealerships for years the customer service is not what I have been part of or experienced. After this I decided to check facebook reviews, it seems the have mostly positive reviews for sales department but primarily negative reviews for service department. Next task, find a Ford service department with somewhat positive reviews.

My purchasing experience with Autonation Ford in Mobile was excellent. I was searching for the right Ford Ranger and I ran across one that was located in Mobile. Well, Alabama is a couple of states away, but my sales person, Moe Sahyouni was great. Moe and the staff at Autonation Ford in Mobile helped make this experience remain and stay fantastic, which is exactly what purchasing a new vehicle should be. I'll gladly recommend Moe and Autonation Ford to anyone who is looking to purchase a vehicle where honesty and integrity remain prevalent throughout the entire process.

It was a pleasurable process. They were so sweet. Mr. Will made it a wonderful experience. He was amazing!

I’ll start this with I’ve never had a good experience buying a car at a dealership. Moe approached me after listing my vehicle on Facebook marketplace for sale and was very respectful and not pushy at all. They happened to have a vehicle I was interested in and we quickly made a deal. Very smooth process and he was very pleasant to deal with. Highly recommend Moe for your next vehicle.

Seemed very genuine and concerned about problem I had.

Just sold my vehicle and I dealt with Moe and Zach, they made the selling process so much easier and a whole lot less complicated for me! I would definitely recommend doing any of your car business with this business. They went above and beyond to take all the stress off of my shoulders during this whole process. Thank y’all!

A great overall experience with Moe. I would highly recommend his services . Very direct and strait forward. I’m very satisfied with my vehicle ..

My salesman Moe Sahyouni was outstanding. He kept me updated on all my paperwork. He made all the process so smooth and successful. I really recommend Mr Sahyouni and Autonation Ford.

We just worked with Moe to purchase our Chevy Silverado 2500 HD. Negotiations were straightforward and fair. I would highly recommend working with him.

Moe Sahyouni was such a great help when it came to selling my used car. He was able to give me top of the resale value. So if you are looking to sell a car or even buy a car. I highly recommend Moe Sahyouni!!

Always Care About They Customers Never A Disappointment When I Walk Into Autonation Ford

I went to Auto Nation Ford with only one vehicle in mind. Luckily it was a trade in so they only had ONE! A Chevrolet Camaro! It has been my dream car since I was a child! I worked with Moe Sahyouni and he made the entire experience so easy! He was extremely helpful, he didn't harass me or try to talk me into buying it. He was respectful and very professional. Everything he said he was going to do, he did. No BS whatsoever. He let us keep the car for the day so my husband could put it on the rack at his work to inspect it. Of course, everything was fine. The windshield was cracked but he had it replaced immediately! I didn't have to ask him over and over to get it fixed. Also, the buying (paperwork) process was easy and didn't take long at all! I would definitely recommend Auto Nation Ford and I wouldn't work with anyone else but Moe Sahyouni!! If you do decide to visit Auto Nation Ford, make sure to ask for Moe Sahyouni! Thank you Moe Sahyouni and Auto Nation Ford for making my childhood dream finally come true!! ❤❤❤❤

I called and scheduled an appointment for service. I dropped my truck off the afternoon before the 0700 appointment on the next day. I didn't receive any communication from the service department during the day. By the afternoon, I called twice and left messages for Tyler, asking him to call me back and update me on my vehicle. No one called me back. Day two, still no contact. I made two other calls seeking information on my vehicle. No response. I called again and spoke to another service advisor as their supervisor was not available. He stated that a mechanic was about to check out the vehicle. I now, did not have any confidence in their service department. I told them to just get my vehicle ready so I could pick it up. There are multiple complaints about Tyler and the lack of communication. In general, this is a recurring complaint with the entire service dept. I can only believe management accepts this poor performance. A customer has been lost...

Had a great experience with Moe, Jimmy, and Nelson! They were all super cool, easy to talk to, and extremely helpful! Thanks again for everything Moe!

Had bought my new truck from them was very satisfied with them they do not pressure u in to get something else. very impressed with the service department and apriciate the notifications on the mail for services due. pricing on service are really good.

We had a really great experience selling our car to Mouayad “Mo” at Autonation! They gave us a competitive price and were very easy to work with! Mo was very friendly! Will recommend and use this place again! -Olivia Akins

They were fast friendly and very helpful stayed late with me to finish my car deal thanks Moe your the best

Going to Autp Nation is always a good experince. Everyone is nice and helpful. Chris is the best! Always courteous and helpful. He gets 5 starts from me. And he needs to get a raise!

Michelle Bradford in the service department was amazing as always! We appreciate her taking care of us!!!

Everything went off without a hitch. My salesman was great...he was friendly, courteous and did exactly what he was supposed to do. But the finance guy was unpleasant and since this was my very first finance deal that I dealt with on my own I was very intimidated!

Thanks Moe they were most helpful and made sure I got the car and the price I wanted even stayed late for me thanks guys for going above and beyond for me

Fire the general manager , service manager and half of the service reps that only shuffle paper and lie

Service people were very nice, very clean facility. Thank you!

Wonderful people very friendly place make you feel right at home amazing experience ask for Moe sahyouni such a nice guy we have been trying to sell our vehicle and he made it happen for us thanks again moe for everything!!!

They have always been helpful and took care of my service needs.

They work work hard with you and for you to make sure you are riding

Had a great buying experience. Everyone was very courteous, professional, and helpful. Moe was great to work with

Everything was quick and easy. And was done in a very timely manner, I will definitely be coming back.

I had a GREAT experience with very nice people! My thanks to Bertha, Jim and Adam for all the help!

The price value offered by Autonation for my car was more than fair and higher than its competitors. The communication with Walter was excellent. However, it took 3 hours after we finished the paper work before I got paid. Because of this I rate with 3 stars, otherwise I would have given 5

Reputation, customer service, workmanship and follow-up are excellence!

Don’t buy from here this place does not know basic math, the will cost you a lot cause they don’t know how to add. You will be paying outrageous amount in person at your local tax collector office. The skipped how to figure taxes up correctly.

I have had some bad experiences with a dealerships service department in the past but my husband refuses to let me take our vehicle for an oil change any place else. I called around looking for an appointment and Auto Nation was the only place that would see me the same day. so I drove an hour away and they worked me in. I was absolutely pleased with my service. I waited maybe 20-30 minutes and the oil change was done. I have NEVER, even with an appointment, ever been out of a place that fast for an oil change. I definitely can't forget the employee's. All of them were great. Helped me as soon as I walked through the door and the young man in the shop area, was so pleasant and respectful. I will happily drive an hour away to have my vehicles services here.

They communication is horrible. I took them my car to get looked at because the check engine light had been on after I fixed the oil leak, replace a coil pack all before the 1st car note. I told the guy what had been done on the car he ignored me and they kept my car for a whole month. After getting my car back my Apple Watch and charger was missing I called and spoke with 2 people one being a manager, he told me it was going to be investigated and I never received a call back. I also emailed another manager, no email back. The last the watch was Ping on FMI was while the car was in possession of AutoNation Ford. I didn’t think anyone would actually admit to having it, but just being reassured that they actually tried to investigate would have been comforting but instead nothing was done. It’s more to it than this but this mostly sums up most of it

Left all my front left driver side tire lug nuts loose... could of killed me and my family. On F-250

Took 2019 F 150 in for warranty service repair, they were fast and communication and updates were frequent. Truck runs very well pleased with repairs and service.

Quality service. Clean facility. Friendly employees

Prompt , professional service.

The atmosphere wasn't one favorable when trying to buy a vehicle.

Service department, Michele Exceptional .

It took them 4 days to finally get my car back to me and they found no issue with the transmission and I think that is truly false. I will be trading my Focus in soon.

Service advisor Chris was great got me in and out with no problems

Very friendly service staff. I did not have an appointment, still received excellent service.

I dropped off my vehicle at 9:45 AM Auto Nation Ford of Mobile. I received a text message at 4:48 PM stating that parts were not available for recall repairs. I think that text or a phone call could have come sooner. I don?t think they company is considerate and provide very poor service.

I'm still waiting on parts since November 21 and have had no communication with the service rep unless I went in, which I did 4 times. I am still waiting on resolution. I finally asked for my money back as I had paid for service which was not done. The service rep told me that I had no recourse but to wait since it had been so long. I spoke to the service manager anyway and I am waiting for a refund.

Was very disappointed this time with the service manager and the COVID precautions (there didn?t seem to be any). The vehicle took much longer for The Works service than usual even with an appointment and being told it would probably be done quicker because of workload that day. There was no shuttle available due to closing that down thanks to COVID yet the driver that moved the vehicle wore no PPE and there were no sanitizing or any type of clean up after the service.

I tried to be a loyal customer, after FORD took 10 days to replace brakes and offered NO courtesy vehicle and NOW my car squeaks and grinds and THAT NOISE has NEVER been on my car!! They refuse they have fault and after they IMPROPERLY installed my tires causing me a blowout on the interstate. FORD IS HORRIBLE!!

Very helpful service with helping find what we wanted and got us in the vehicle we liked with the best payment for us

Professional friendly service.

Tyler R. was easy to work with and has excellent customer service!!

Very informative and patient.

I have found these guys to be a very reliable service department.

good customer service always,,we will always come to this dealer

the vehicle we bought should have come with a keyless entry, but since we did not get it they had us come in to have one made for it & through no fault of our salesman the key man did not show up at the 10 am time we were told to be there. I sat for a couple of hours waiting on him & when I went to check I was told he would not be there until 4:30 pm. I had no problems when I went back at 4:30 pm, but I did have to use a lot of gas going there 2 times in one day.

Very professional and they worked with me to get my car scheduled in.

I would like to give highest points for Jack Falls, my service advisor, at AutoNation Ford of Mobile. He was concerned that my F150 got totally fixed. He went beyond what service that I have ever had before. Also, seemingly, just a very nice person.

A very poor experience! I received a recall letter from Ford telling me to contact the dealer for repair. When I called, I was told they were backlogged 5 months. They made an appointment for me in mid- April! Even though I had very low mileage on the car, it had not been serviced since I purchased it last April. It took 2 hours while I waited for an oil and filter change! I was then told they inspected the transmission and found no leakage and I didn?t need the recall repair!!! But, if there was any leakage in the future I should bring it back! Totally mixed signals! I was then charged over $58 for the oil change. When I got home I checked my FordPass ap and found 42,000 points which qualified me for a complementary service. I was never told about this! In summary, the whole experience was totally unsatisfactory. I previously owned 3 Cadillacs, they understood the importance of outstanding customer service!

get more information from the mechanic before they try to deny your warranty claim.. I ended up having to take my vehicle to a different dealership.

The people were amazing! The cars were nice and clean, and the facility was too. They had a range of cars from the 'cheaper end' i was looking for all the way up to super new higher end cars. Excellent selection, great people - what more do you need?

The service advisor was very courteous and my automobile was ready when he said it would be.

Went to get oil change and have them look at small warranty issue with appointment. I get there and they pretty much offer oil change and leave vehicle overnight for an issue that can be diagnosed in less than 1 hour.

Very easy to deal with and professional.

I went in on a Saturday afternoon and they got me in quick for an oil change and they got me out quick and I also received a complimentary wash to top it all off

Service was excellent - workers were pleasant

Process was pretty smooth and my salesperson Bertha was great. The only complaint I have is that I was not given copies of ALL the documents I signed so I could not register my car when I wanted to. Had to wait a few days for copies of paperwork to arrive via USPS. It all worked out in the end and I am very pleased with the car.

Had a appointment 12/23/20 on recall for my flex. No parts. Have not heard from you all

I had a really great experience! Christopher adams is the one who helped me and he was excellent.

Very prompt and effective service. Service adviser did a great job and the entire time spent was about an hour...much appreciated

Brake issues developed. Michelle was great as always. Coordinated repairs, etc. thanks.

The people at Autonation in Mobile were very friendly an apologetic for the experience we had with the recall on our Flex. However we have a problem with the way the letter that was sent out was worded and the fact that Control center did not inform us that the part may not be available at the dealership to fix the problem. We feel our full day was wasted

Excellent customer service and totally exceeded my expectations!

Very courteous, in- depth issue diagnosis and repair and reasonable cost. Excellent service from my service advisor.

They were very courteous and professional. The atmosphere was pleasant and friendly

Did not purchase this car, but did buy my previous can from them. They are always professional and fair in pricing.

Automation service representative was very helpful. I would recommend them for your oil change and other service needs.

I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!

I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!

Prompt service. Great communication letting me know the status on vehicle

I have been a customer for many years and always feel that Autonation works very hard to earn and maintain you as a customer. From sales to service to parts, being an Autonation Ford customer is THE right choice!

Salesman Ron was cool but the management could not stand behind their promises. Now I'm still waiting for the paperwork to be sent to my state office so I can buy the tag. No customer service phone number to be found anywhere. Live chat said they would have someone call twice, no call. Emailed GM about the issues, still haven't received a response.

Great! Tyler and Lester in the service department are great!!

Just got a Dodge Journey from them. I'm so in love with it. I couldn't get anyone to help me, because I'm a breast cancer patient and my credit was not good. Then I had the pleasure of meeting Bertha Cooley !!! She's Awesome !!! She didn't look at me like I was crazy and she treated me like a real person. She did everything in her power to put me in a beautiful, safe vehicle that I could afford. If you need a vehicle please contact her !!!

Spent all day getting my truck serviced. Then charged for checking codes that they did not do. I went to see if they were actually working on my truck and found no one working on it but was charged for the work. I will never go there again.

I would not recommend this company to anyone. I went to them to buy my dream car and I got approved but the day I went to see the car after making a hour drive they tell me I can?t take it home today because someone broke the back glass. They said it would be ready 3-5 days later which was not a problem until 2 and a half weeks when I still did not have my car which I put money down for. Not to mention I had a $550 car payment coming up in two weeks. I simply asked for a refund because I was tired of the lies and excuses. One month later I still do not have my refund and this company and it?s general manager is unresponsive. I will be suing. I wouldn?t want anyone to make the mistake I made of trusting this company.

Fast friendly service fair pricing less than hour and repairs were completed

Great service and very helpful and if you don’t understand something they explain it very thoroughly

Repair the truck or publicly deny it. You're making @fordmotorcompany look bad across the country with your representation as an immoral business. I love Ford and what they stand for, unfortunately this business doesn't appear to mirror the Ford Voice.

fix the truck yall should be ashamed

Owner of a vehicle that needed new tires and inspection.

Owner of a vehicle that need new tires and inspection

Poor customer service. Have head a lot of complaints from several unhappy customers

FIX THE TRUCK!!!!!!!!!!!!

We love it we fell in love with this truck the first time we saw it. And we love it. Thanks too God and the Ford family

Walter Forrest is top notch salesman!!! Great attitude and interaction with customer. Best buying process I?ve ever had from a dealership.

Great staff, very friendly, great deal! Worked with me to get the price to where we needed it. Gave us a great price on our trade in as well. Highly recommend.

Super expensive wish I would have gone to you tube first

Awesome service did a great jobNot a very long wait

I think fixing a mans truck you wrecked would be much cheaper than all the bad publicity as far away as Kentucky!

Great service amd even better people. Helped me all theway to the end on finding the vehicle I wanted. Highly recommend!

They have always been nice and very friendly

I don't recommend buying here. They Will gladly sell you a vehicle but if you bring it to them for maintenance and their mechanic wrecks your vehicle, they will not pay to have it fixed. You can't get much worse service than that.

Well, they like to wreck vehicles and not pay for the damage.

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The service manager, service writer and quality of work were top notch

Working with Autnation Ford Mobile was the absolute best. I Highly recommend asking for help from Walter if you go here to buy a car! They helped me get my brand new 2020 Ford ecosport as a first time buyer. Will recommend them to everyone