Recent Reviews from AutoNation Ford Mobile

I have bought 3 Ford F150 4 wheel drive truck's from that dealership in the last 15 years. I really like the sales department and the way they treated me. The service department through needs some help. The service writers have been the issue the last 5 times I called and tried to get my truck serviced there. I had left multiple messages because the service writer I had been using does not answer the phone and he does not call you back. I called and talked to the service manager and explained what I had been going through. I changed my service writer thinking that would fix the problem. Sorry to say that was a bad assumption. My new service writer either did not hear me say even though I said it several times on the phone. Or was not listening to what I was saying or forgot what I said to him after I told him. That I had to be back to Fort Walton Beach by 6:00 pm that day for an appointment. I even told him that again when I showed up at 8:00 am that morning. The service writers either need to be trained better or they are over worked and can't keep up with there job or just don't care one way or another. My truck did not get done in time for me to drive it back to Fort Walton Beach FL. due to the service writer as the service manager explained. He forgot to write I was waiting for my truck on the paper work. That then resulted in my truck not brought in earlier for the service it needed. The service manager felt my pain again and by the Grace of God gave me a Ford Bronco to drive home so I could make my appointment. They also filled my truck up with gas but that was due to the fact that I had to come back for an incomplete service from several months before. Plus I had another recall I could get done while I was there. This left me with having to drive back to Mobile for a third time and wasting 6 hours of my time to return there SUV and pick up my truck. That's why I could not give you any more than 2 stars and I think I was generous. I'm going to buy another truck in a year or so and will give Auto Nation a chance but I think I'm going to try my service in Pensacola next time. The service department over here is worse then what I justice talked about over there in Mobile.

Lyndon Poff Mar 15, 2021

UPDATED 12/7/2020: The Manager, Jim Doucette, called me and sorted through the issues. He refunded me the excess taxes and Military Discount. I assured him I would change my rating to five-stars for getting involved and making things happen. Continuity and character are the top-two items to look for in a dealership. Original post 11/28/2020: I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!

Rob Hansill Dec 7, 2020

Leaving another review for the public instead of just corporate as it seems no one really cares if it’s all in private. On July 21st I dropped my car off and had to get a rental. I was told on that day it would take about 5 days. Cool. 5 days goes by and they found more issues. Fine. 5 more days. They are waiting on parts...5 MORE days. Still waiting on a part. All the while I am paying for a rental I CANNOT afford. I was advised on August 7th that Ford would be covering my rental for me from August 1st until I returned it. I was reminded multiple times for the next TEN (10) days that they would be covering the rental from the 1st until I returned. So on the 15th of August I was able to pick up my car. I dropped off the rental and advised them of how it would be paid for. I paid for my days (June 21-31) A few days later I get a new charge on my credit card from Enterprise. Turned out Ford did not cover the entire 1-15th. They only covered $30 a day of those days and I was left with the rest that was just automatically charged without speaking to me. No one EVER said anything about $30 a day. Not once. I disputed that charge and lost. I spoke with Jerry in the service department over a month later after trying to figure out what was going on. He told me on September 22nd that Ford would issue me a check for the balance I was charged over what I was promised would be paid so I could pay that on my credit card. Today is December 3rd and not only have I not received a check, I have called Jerry multiple times and left messages, I have called the general manager of this location multiple times and left messages, and I have called the customer service number only to be told 4 times I would receive a call back and never have. I have interest accruing on a charge I was not supposed to have for 4 months. It’s HORRIBLE customer service. I have been so respectful and understanding and rightfully upset but never demeaning. I want answers.

Kait McBride Dec 3, 2020

I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!

RBHansill Nov 28, 2020

Robert Hansill Nov 28, 2020

My experience with purchasing a vehicle through the AutoNation company has been a roller coaster ride. I would first like to thank, Shawn and Rodger of AutoNation for all of their help through this complicated process. I have never purchased a vehicle online before and the process was made easier with the help of AutoNation Ford Mobile. The same cannot be said with the sister dealership, AutoNation BMW Mt. Kisco that was involved in this purchase. I currently reside in CT and the closest AutoNation dealership was just outside of Danbury, CT. AutoNation Ford Mobile ensured me that their sister dealership would be able to complete the purchase of the vehicle so I would not have to travel to Alabama to purchase the vehicle. My vehicle was transported to the BMW dealership and was taken for a joy ride by employees of the dealership prior to my arrival. My vehicle had an extra 13 miles on the odometer from when it was sent from Mobile Ford. Employees at BMW Mt. Kisco had admitted to me that the vehicle was driven by employees and the vehicle was full of mud, dirt and road grime when it was shown to me at the dealership. The entire ordeal at BMW Mt. Kisco was a fiasco and their management did not want to take ownership for their mishandlings and unprofessionalism. The vehicle that I purchased is a rare one time owner 2014 Ford Mustang GT-500 with low miles and is a collectible vehicle. I am appreciative for AutoNation Ford Mobile because they stepped up when the BMW dealership wouldn't and fought with the management at Mt. Kisco BMW to keep my business. I would like to that Shawn once again for his continued help in making sure that AutoNation Ford made right of AutoNation BMW's poor customer service. It was very sad to see that AutoNation BMW of Mt. Kisco did not handle this process in a professional way and I am thankful that AutoNation Ford Mobile did everything they could to maintain AutoNation's good reputation.

Cody Picard Apr 4, 2020

I have owned Fords since 1995 and had almost all my service work performed at Ford Dealers for the last 23 years. AutoNations Ford Mobile has sold me new cars and performed many services and repairs on my cars and trucks. This service visit was without a doubt, the worst service I have ever received! The bottom line, service work I requested, was billed for and I paid for was not performed by AutoNations Ford Mobile. The Details. I took my Mustang in to AutoNations Ford Mobile for “The Works” service. “The Works” is basically an oil change, tire rotation and multi-point inspection of the major systems of the car; significantly more than a regular oil change. When I picked up the car I did a quick review of the bill with the cashier, paid it and they pulled my car around. Walking to the car I noticed the tires had not been rotated. The Service Advisor, Gregory Bush and had spoke when I dropped the car off and again over the phone while they were servicing the car that I did not have the factory lug nut key and they had to order me a new one. After inspection of the car and review with Mr Bush, he advised that AutoNations was unable to rotate the tires because I didn’t have a key for my wheel locks. These were Genuine Ford Wheel locks purchased with the car new from AutoNations Ford in Mobile. When I got home I reviewed the bill in detail and it was noted midway through page 2 on a “no cost” line that I had declined the tire rotation - the primary reason I requested and payed for “The Works” premium service. It appears Mr Bush had closed the ticket out completely and they wrote off the tire rotation. Also of note, I didn’t get the traditional inspection sheet I normally receive and the bill shows my brakes are in the green without them even taking the wheels off to look at the brakes. Understand that the excuse that AutoNations didn’t have a key is questionable. I have needed a Ford Lug Nut key before and the other local dealership used a key from their master set. I would assume all dealerships would have a master set of lug nut keys and I’d be willing to bet AutoNations used their master set to determine the right replacement keyboard order for me. So, I believe AutoNations Ford had the ability to perform the work without any problems if they wanted to - but they chose not to and charged me for service they did not perform.

James Crowder Nov 5, 2018

I’ve been back and fourth on whether or not I wanted to post my experience but I have been thinking about it non stop. I made an online inquiry for a new Ford Mustang GT. I already had a creditor lined up, trade in was detailed and looked emaculate, down payment was ready all I needed was the car I had my eyes set on. I live in Texas but thought this would still be an easy process but it wasn’t. It took 1 week for me to close the deal. There was no bargaining involved just pure incompetence on their end. As soon as Steven Adams emailed me the forms to fill out, I had them completed and sent back right then and there. He continued to ask me the same questions that were on the forms or when I emailed them he said he didnt get them so I would resend the same email I sent him previously and I would get pretty much an “oh, I’ll get right on this and contact you within an hour” after not hearing back I would call and leave a message for Kara. About this time I received a quality assurance email from the GM, Damon. I sent him an email letting him know my experience so far and thought maybe I could work with someone else. 2 days passed, no response from the GM. Not sure of the volume of this business but they are terrible at returning messages. After Steven finally got it together all I had to do was sign the contract. Since I’m out of state, Steven said they would fedex the forms to a notary, they would contact me to meet in person to sign the forms and fedex them back. Sounded simple. Kara called and said someone would call me that day to schedule the meet up. Next day arrives and still no call so I called and left a message around 9-10am with Kara’s voicemail. 3-4pm rolls around still no call from anyone so I called and left another voicemail. I get home about 8pm and keep in mind it’s been a week of trying to purchase this car, I tell my husband everything. I’m not sure who he called but I know he worked his way up to management and he finally got Steven on the ball. Come to find out they forgot or whatever their reason was...no one contacted anyone to send the forms to me. So we’ve now wasted another day. Moving on, forms finally get signed, my husband makes the 7hr trip to AL from TX and when he gets there, they’re the nicest people ever. However, in my opinion still unprofessional. When my husband got back he begins to tell me Steven told him if I post a bad review or give them a mark then they will not get the commission. Steven said Kara works hard and he would hate for her to get a deduction too. He also went on to say money is tight, wife has copd, sales are slow due to the construction they need the commission. How dare you put that on me. You provided xxxxty service. I handed this sale to you on a platter and you expect me not to be pissed!? My advice to customers purchasing out of state....have the vehicle transferred to a local dealership. Ending on a good note, I have the car I wanted, brand new Mustang GT Premium but it was like pulling teeth to get it.

Vanessa Deshotel Oct 31, 2018

It was horrible. When I walked into the door and to the 1st kiosk the woman who was there look at me and said nothing. She answered her personal cell phone and walked away into a side office. Then I stood there at the next kiosk where two male employees ignored me, after a big sigh, one looks up at me and said ma'am someone will be with you. I sat and waited, another customer walks in and the employee starts to assist him and I looked at him and then he (Tyler) ask me what I needed, my Dad asked if we could see Lester. He advised Lester was outside with a customer. We waited for Lester to come in, Tyler tells him he has guess, Lester Never acknowledge us to say he would be right with us or what was our reason for being there..... Nothing. We sit there for another 30 minutes. Finally, Lester comes back in and my Dad stops him and tell him why we are there and Lester leaves again. I go outside and sit in my car and about 20 minutes later, Tyler comes to my car and ask me what is going on with my car. I tell him my driver's door latch is broken and I have to roll down my window to get out. Tyler writes on a clipboard and ask me to leave my key in the ignition switch and come back in so we can get this resolved as soon as possible. He is very pleasant and helpful. I get in sit back next to my Dad and waited. Lester comes in and he and Tyler talk. Tyler calls me back to the kiosk and his demeanor has changed Drastically.....he is very short and said He I needed to sign something saying I would be responsible for charges.....I told him I had an extended warranty on the car and it covered car rental for my repairs he said he didn't see it. My Dad then went up and asked him to please confirm my coverage before we leave my car to be sure All was covered. Tyler said he didn't see it and I would just have to pay. I then advise him to give me my keys as I could not afford to pay for something that is covered by my warranty. He said fine. He was too busy to confirm my warranty because he was trying to get the rude co-worker stepsisters phone number to ask her out as this would help or ensure his divorce and he was trying to get out of there because it was his birthday weekend and family and friends were coming in so he had No intentions of being in the office All day. I told Lester what happened as I waited for my car, he Never acknowledge me or my Dad and walked away. I know he heard me because the sales guy standing with another customer asked her and her son did they have any problem with anyone today and she said no. Neither one of them has called me for a follow-up. This is a dangerous situation with my car that I am unable to exit my car unless I roll down the window. I'm yet waiting for your company to call me about recall notice I received and call on. I've even left messages for Stanley who sold me the extented warranty and he has Not returned my calls. I'm Terribly disappointed with Auto Nation as a whole. I've referred family and friends to come in, but NEVER again. I have made contact with the corporate office and Ford as this was No way to treat your customers.

Arlene Pettaway Sep 14, 2018

My job recently changed and has led me to do a lot of driving thus the reason for getting a different vehicle. I started looking for a used car that would get at least 40mpg combined and one that looked great. I narrowed my search down to the Ford Fusion Hybrid. I had a GMC 4x4 1500 Crew Cab Denali and getting 16mpg combined. I knew I had negative equity so I needed to trade my truck in at a dealership. I saw that Ford was offering some great rebates on new vehicles so I started looking at dealerships within 500 miles of my home in Memphis, TN. I originally was looking for a SE and didn't care about having leather of sunroof. I came across a 2015 Ford Fusion Hybrid Titanium located 400 miles away in Mobile, Alabama. I had a salesman call me to go over the car and evaluate my trade. At first I was skeptical because I had been talking to numerous dealers. My Mobile salesman is Jim Crampton at AutoNation Ford Mobile, AL. Jim started the process off by saying "I work for you". Yeah yeah year I've heard that before I was thinking. Jim continued to go above and beyond for me. Addressing ALL my questions and concerns and going to bat for me on my trade. Because of Jim, decided to buy the car and take a thousand less on my trade. Jim offered to meet me so I didn't have to drive so far. We met half way in Jackson, MS at 8:30pm on a Friday. Jim went over the car with me for over 3 hours addressing every single item. It was like being at the Ford plant. He really knows his stuff and truly cares. I ended up getting the car for $26,800. It's loaded except the drivers assist package which was not a big deal to me. Getting the car for that price and having Jim as my salesman was a win win in my book. Best car I've owned! I'm getting 38 - 39mpg on the highway and 44 - 46 in the city. The adaptive cruise control on this Fusion is great. Once I'm on the highway and set the cruise I never touch the peddles again. I would highly recommend Jim Crampton in Mobile, AL. Jim will get my business next time I need to buy a car.

cjnichls Jan 23, 2016

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AutoNation Ford Mobile in Mobile, AL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (251) 202-2016.

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